Manager – Digital Innovation and Experience

Times World; Dubai; On-site; AED 223,200 - 334,800; Full time

Job summary

A leading digital solutions provider seeks a Manager for Digital Innovation and Experience in Dubai. This role involves leading digital transformation initiatives, enhancing user experiences, and collaborating across teams to implement innovative solutions. You will adopt emerging technologies, modernize products, and drive a culture of strategic experimentation. Candidates should possess a relevant Bachelor's degree and 4-7 years of experience in digital transformation or related fields. Competitive compensation and opportunities for professional growth are offered.

Qualifications

• Bachelor's degree required in a relevant field.
• 4-7 years of experience in digital transformation or related roles.
• Knowledge of AI tools and digital systems is essential.

Responsibilities

• Drive digital transformation initiatives and modernise products.
• Enhance user experience and product performance.
• Collaborate with cross-functional teams and evaluate new technologies.

Skills

Digital transformation

User experience design

Innovation strategy

Artificial intelligence

Communication

Analytical skills

Cross-functional collaboration

Education

Bachelor's degree in Technology, Digital Media, Business, Innovation, or related field

Master's degree preferred

Tools

Figma

Miro

GA4

Job description

Manager – Digital Innovation and Experience

Job ID: DCM-DXB-2233

Department: Projects
Job Type: Permanent
Location: Dubai

The Manager – Digital Innovation and Experience will lead Timesworld digital transformation by driving innovation, modernising products, and enhancing user experience across all portals and platforms. The role focuses on identifying new opportunities, adopting emerging technologies, improving digital workflows, and ensuring that Timesworld evolves into a future‑ready and user‑centric organisation. This is a strategic and hands‑on position suitable for someone who excels in experimentation, design thinking, and delivering measurable digital advancements.

Key Responsibilities

• Innovation and digital strategy
  • Identify digital innovation opportunities aligned with organisational goals.
  • Evaluate and introduce emerging technologies such as artificial intelligence, automation, RPA, chatbots, and personalisation engines.
  • Lead pilot projects, proof of concepts, and rapid prototypes.
  • Develop a one‑to‑three year innovation roadmap.
• User experience enhancement
  • Analyse user journeys across portals and digital products.
  • Improve user experience through modern design principles, accessibility standards, and streamlined workflows.
  • Work with UI, UX, product, and development teams to deliver impactful improvements.
• Product modernisation
  • Recommend enhancements to increase platform performance, usability, and scalability.
  • Support transition towards modular, API‑driven, cloud‑ready digital ecosystems.
  • Identify and remove friction points in workflows and processes.
• Cross‑functional collaboration
  • Collaborate with Business Development, Technology, Content, Customer Experience, and Marketing teams.
  • Act as an internal innovation adviser to support better digital execution.
  • Lead ideation workshops, design thinking sessions, and collaborative innovation activities.
• Data driven decision making
  • Use analytics tools such as GA4, heatmaps, and user flow analysis to guide innovation.
  • Define metrics for pilots, prototypes, and new digital initiatives.
  • Present insights and recommendations to leadership.
• Technology adoption and future readiness
  • Drive adoption of artificial intelligence tools for content, personalisation, automation, and support.
  • Introduce new digital tools and workflows to improve productivity.
  • Promote a culture of experimentation, agility, and continuous improvement.
• Vendor and tool management
  • Evaluate vendors and platforms required for digital innovation.
  • Oversee onboarding, integration, and utilisation of selected tools.

Requirements

• Education
  • Bachelor’s degree in Technology, Digital Media, Business, Innovation, or related field.
  • Master’s degree preferred but not mandatory.
• Experience
  • Four to seven years of experience in digital transformation, product experience, user experience focused roles, artificial intelligence or automation adoption, or innovation strategy.
  • Experience in technology, media, digital content, portal ecosystems, or product companies is preferred.
• Technical skills
  • Knowledge of artificial intelligence tools, automation platforms, and digital experience systems.
  • Familiarity with user experience design, user research, and prototyping tools such as Figma and Miro.
  • Understanding of content management systems, APIs, cloud systems, and analytics tools.
• Soft skills
  • Creative and future‑focused thinker with strong analytical skills.
  • Excellent communication and stakeholder management abilities.
  • Ability to lead cross‑functional initiatives and influence internal teams.
  • Curious, experimental, and comfortable working in evolving digital environments.

Leading provider of data management, market research, analytics and business intelligence solutions. Pioneer in data unification and bringing cognitive solutions to practical systems.

13, Floor 1, Sahya Tower
Govt. Cyberpark Campus
Calicut, Kerala, India 673 016

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