Mall Soft Services Specialist — Environmental Experience

ALDAR; Abu Dhabi; On-site; AED 240,000 - 360,000; Full time

Job summary

Aldar Retail Management in Abu Dhabi is seeking a Specialist - Environmental Services to coordinate daily soft services across mall operations, ensuring cleaning, waste management, pest control, landscaping, and customer-facing support meet SLAs and quality standards. You will inspect operations, liaise with vendors, monitor performance, and support health, safety, and compliance with HSE regulations.

This role requires strong communication, budget awareness, and a proactive approach to

Qualifications

• Degree in Facilities Management, Business Administration, or related field.
• FM certifications such as BIFM/IWFM, NEBOSH, IOSH, BICSc, or equivalent.
• Experience with CAFM/CMMS systems.
• 3–5 years of experience in Soft FM operations (malls, hotels, etc.).
• Strong communication and customer-service orientation.

Responsibilities

• Oversee daily delivery of soft FM services including cleaning, waste management, landscaping, pest control.
• Conduct routine inspections to ensure hygiene and safety standards.
• Coordinate outsourced vendors and monitor performance against SLAs/KPIs.
• Support health, safety, hygiene, fire safety, COSHH, and environmental compliance.
• Maintain logs, reports, and vendor performance evaluations.
• Prepare periodic reports on service performance and improvements.

Job description

Aldar Retail Management in Abu Dhabi is seeking a Specialist - Environmental Services to coordinate daily soft services across mall operations, ensuring cleaning, waste management, pest control, landscaping, and customer-facing support meet SLAs and quality standards. You will inspect operations, liaise with vendors, monitor performance, and support health, safety, and compliance with HSE regulations.

This role requires strong communication, budget awareness, and a proactive approach to