Assistant Manager, Soft Services & Facilities Management

Transguard Group; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Transguard Group in Dubai seeks an Assistant Manager - Soft Services to lead daily cleaning operations within Total Facilities Management. You will oversee scheduling, training, and performance of the cleaning team, ensuring adherence to cleaning protocols, health & safety, and driving continuous improvement.

This role requires extensive FM managerial experience, including mall management exposure, and a proactive approach to service quality and cost control.

Qualifications

• 7 years or more in facility management in a managerial position.
• 2 years and more in mall management in a managerial position.
• Bachelor’s degree or equivalent in facilities management and BICSc training certificate.
• Good knowledge of heavy-duty cleaning machines and cleaning chemicals.
• Good knowledge of cleaning procedures and methods.
• Proven project management skills.
• Proven experience leading continuous improvement projects - commercial and contract awareness.

Responsibilities

• Assist in managing budgets and expenses related to cleaning operations.
• Monitor and maintain cleaning supplies and equipment inventory.
• Handle and resolve customer complaints or concerns regarding cleanliness on time.
• Conduct regular inspections of the facility to assess cleanliness standards and identify improvements.
• Assist in planning and organizing daily cleaning schedules and resource allocation.
• Supervise and train a team of cleaning staff with guidance and feedback.
• Ensure all PPM and SR are closed as per target closing time and completed.
• Collaborate to develop cleaning procedures and best practices, ensuring compliance with regulations and policies.
• Maintain records and documentation related to cleaning activities including attendance and incident reports.
• Ensure compliance with health and safety regulations and promote a safe working environment.
• Lead monthly staff meetings and daily/weekly briefings with Managers and team Coordinators.

Skills

Facility management

Managerial experience

Budgeting & cost control

Contract management

Leadership & training

Health & safety

Project management

Education

Bachelor’s degree in facilities management

BICSc training certificate

Tools

Heavy-duty cleaning equipment

Job description

Transguard Group in Dubai seeks an Assistant Manager - Soft Services to lead daily cleaning operations within Total Facilities Management. You will oversee scheduling, training, and performance of the cleaning team, ensuring adherence to cleaning protocols, health & safety, and driving continuous improvement.

This role requires extensive FM managerial experience, including mall management exposure, and a proactive approach to service quality and cost control.