Mall Soft Services Specialist: Hygiene & Guest Experience

Aldar Academies

Abu Dhabi

On-site

AED 120,000 - 180,000

Full time

4 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Aldar Retail Management in the UAE is seeking a Specialist - Environmental Services to coordinate daily delivery of mall soft services, including cleaning, waste management, pest control, and landscaping coordination. You will ensure SLAs, KPIs, hygiene standards, and customer experience while supporting Mall Head of Operations.

The role focuses on safety, reporting, vendor management, contract renewals support, and maintaining mall readiness across public areas and back-of-house spaces.

Qualifications

Degree in Facilities Management, Business Administration, or related field.
FM certifications such as BIFM/IWFM, NEBOSH, IOSH, BICSc, or equivalent.
Experience with CAFM/CMMS systems.

Responsibilities

Oversee daily delivery of soft FM services including cleaning, waste management, landscaping, pest control.
Conduct routine inspections and audits to ensure cleanliness and compliance with hygiene and safety standards.
Support mall readiness across public areas, restrooms, food courts, parking, back-of-house areas, service corridors, waste rooms, tenant-impacting common areas, event spaces, and external customer-facing areas.
Ensure all soft services are executed in line with SLAs, KPIs, and contractual requirements.

Skills

Facilities Management

Vendor management

HSE compliance

Budget management

Contract management

Education

Facilities Management degree

Tools

CAFAM/CMMS

Job description

The role focuses on safety, reporting, vendor management, contract renewals support, and maintaining mall readiness across public areas and back-of-house spaces.

Get your free, confidential resume review.

or drag and drop your file here.