Luxury Villa Concierge

Minor Hotels; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Anantara The Palm Dubai Resort is seeking a guest-focused professional to join our luxury team. You will support Front Office operations, arrange villa experiences, and ensure personalised guest interactions from arrival through departure.

Responsibilities include coordinating with departments, upselling opportunities, and maintaining impeccable service standards to create memorable stays for our guests.

Responsibilities

• Perform all duties in accordance with resort Standard Operating Procedures and guidelines.
• Support Front Office operations, including arrivals, departures, check-in, check-out, and upselling opportunities.
• Maintain professional grooming, appearance, and conduct at all times.
• Maintain excellent knowledge of resort facilities, services, activities, and daily guest movements.
• Anticipate and respond to guest requests, complaints, and preferences to ensure exceptional experiences.
• Maintain accurate communication through daily briefings, logbooks, and shift handovers.
• Follow all health, safety, and security procedures and report any hazards immediately.
• Support new initiatives focused on improving guest satisfaction.
• Proactively contact guests prior to arrival to gather preferences and personalize their stay.
• Prepare villas, pantries, amenities, minibar, and private cellar according to guest preferences and standards.
• Review guest profiles and history to ensure personalized service for arrivals.
• Welcome guests upon arrival, facilitate in-villa check-in, provide villa orientation, and explain resort facilities.
• Coordinate guest requests with relevant departments and ensure timely follow-up.
• Provide personalized services including dining recommendations, excursions, shopping assistance, laundry services, and special arrangements.
• Maintain knowledge of food, beverage, and wine offerings to assist guests effectively.
• Ensure daily villa services, including housekeeping requests, turndown, amenities, and special arrangements, are completed according to guest preferences.
• Explain departure procedures, coordinate luggage arrangements, and facilitate in-villa check-out.
• Ensure all guest belongings, minibar charges, and villa checks are completed prior to departure.
• Follow up on guest feedback and ensure concerns are addressed appropriately.
• Attend all required training, meetings, and briefings to enhance skills and knowledge.
• Maintain positive working relationships with all departments and colleagues.
• Promote teamwork, professionalism, and a positive image of the resort and company.

Job description

Anantara The Palm Dubai Resort is seeking a guest-focused professional to join our luxury team. You will support Front Office operations, arrange villa experiences, and ensure personalised guest interactions from arrival through departure.

Responsibilities include coordinating with departments, upselling opportunities, and maintaining impeccable service standards to create memorable stays for our guests.