Guest Experience Concierge

Anantara Hotels & Resorts; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Anantara Hotels & Resorts invites applications for a Guest Relations/Reception role at Anantara The Palm Dubai Resort. You will welcome guests, handle activity enquiries, maintain service standards, and assist with guest feedback to maximize satisfaction.

The position emphasizes upselling Spa, F&B outlets, and excursions, with strong emphasis on hospitality, teamwork, and adherence to resort policies. Based in Dubai, this on-site role offers opportunities to develop multi-functional skills and

Responsibilities

• Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
• Assist guest in resort activity enquiries/requests.
• Ensure that established levels of guest service are maintained at all times within the reception area.
• Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction.
• Ensures guest errands are executed as directed.
• Coordinate transportation for guests in collaboration with the Boat Captains, Bell Captain and Bell Boys including buggy, sea plane and airport transfers.
• Handle difficult situations effectively following resort policies and procedures.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort’s Policies & Procedures to achieve the overall objectives of this position.
• Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / Guest Relations Supervisor.
• Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance.
• Ensure safety and security of guests’ belongings.
• Adhere to all organizational policies and standards.
• Actively participate in upselling Spa, Food and Beverage outlets and excursions.
• Attend behavioral and vocational training in own and related work areas, to enhance skills and develop multi-functionality.
• Ensure that all fellow team members follow safety rules and operating procedures.
• Is aware of all house rules and assists in enforcing them on team members.
• Always conduct herself in such a manner so as to encourage all fellow team members to do likewise.
• Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate.
• Project at all times, a favorable image of the company, resort and department.

Job description

Anantara Hotels & Resorts invites applications for a Guest Relations/Reception role at Anantara The Palm Dubai Resort. You will welcome guests, handle activity enquiries, maintain service standards, and assist with guest feedback to maximize satisfaction.

The position emphasizes upselling Spa, F&B outlets, and excursions, with strong emphasis on hospitality, teamwork, and adherence to resort policies. Based in Dubai, this on-site role offers opportunities to develop multi-functional skills and