Luxury Salon Manager — Forbes 5-Star Service Leader

Wynn Al Marjan Island; Abu Dhabi; Presencial; AED 300.000 - 480.000; Jornada completa

Descripción de la vacante

Wynn Al Marjan Island invites an experienced Spa Manager to lead the salon and spa operations in our luxury resort. You will oversee all salon and spa services, maintain high standards, and ensure guest satisfaction.

The ideal candidate holds a diploma or degree in Cosmetology, Hospitality, or Business Management, with at least five years in luxury salon or spa management, and is familiar with Forbes Travel Guide standards.

Formación

• Diploma or degree in Cosmetology, Hospitality, or Business Management.
• Minimum five years of salon or spa management experience, preferably in a luxury resort or hotel; pre-opening experience welcomed.
• Prior experience and training with Forbes Travel Guide standards is essential.
• Strong leadership and team development skills.
• Excellent communication, organizational, and guest service abilities.
• Proficiency in salon booking and point-of-sale (POS) systems.
• Knowledge of salon products, treatments, and equipment.
• Willingness to work a flexible schedule, including evenings, weekends, and public holidays, consistent with a 24-hour resort operation.

Responsabilidades

• Ensure the Salon Team delivers Wynn Al Marjan Island s high standards of quality service and guest satisfaction in every aspect of the salon experience
• Lead coach and develop the salon team to deliver consistent personalized luxury service
• Oversee the execution and completion of salon beauty and male grooming treatments and operations in accordance with established policies and procedures
• Implement and monitor quality control mechanisms for salon operations including treatments guest service cleanliness and hygiene staff grooming and presentation product use and health and safety
• Inspect the daily upkeep maintenance and hygiene of the salon environment including the salon suite ladies beauty areas and gentlemen s grooming area
• Ensure the special requests of regular long-staying and VIP guests are anticipated and followed up
• Maintain and act on guest preference profiles to personalize the salon experience
• Conduct salon and spa tours for guests upon request
• Ensure Forbes Travel Guide Five-Star service standards are consistently met
• Implement and monitor merchandising plans for retail products to maximize sales
• Ensure the accuracy of guests accounts and payments against sales records
• Assist the Director in managing monthly revenue payroll budget and expenditure records
• Control expenses and identify opportunities to generate additional revenue
• Maintain appropriate inventory levels of all professional and retail products and raise purchase orders for operational supplies
• Continuously improve health and safety standards
• Undertake additional responsibilities as assigned by the Director of Spa Operations

Conocimientos

Leadership

Guest service

Communication

Team development

Educación

Diploma/degree in Cosmetology, Hospitality or Business Management

Herramientas

Salon booking software

POS systems

Descripción del empleo

Wynn Al Marjan Island invites an experienced Spa Manager to lead the salon and spa operations in our luxury resort. You will oversee all salon and spa services, maintain high standards, and ensure guest satisfaction.

The ideal candidate holds a diploma or degree in Cosmetology, Hospitality, or Business Management, with at least five years in luxury salon or spa management, and is familiar with Forbes Travel Guide standards.