Luxury Sales Executive (Men's Wear)

Ultiwise Consult; Dubai; On-site; AED 45,000 - 73,000; Full time

Job summary

Zohorecruit in Dubai is seeking an Ecommerce Customer Support Executive with fashion retail experience to join our growing team. You will manage inquiries via phone, email, chat, and WhatsApp while upholding brand standards.

Fluency in Arabic and English is mandatory; familiarity with D2C platforms and order management processes is essential; GCC customer experience is a plus. Join a fast-paced fashion retail environment in Dubai, with opportunities to advance and contribute to customer

Qualifications

• Fluent in Arabic & English (mandatory).
• 2–4 years of Ecommerce Customer Support experience in Fashion Retail.
• Experience handling D2C ecommerce websites and online customer support.
• Familiarity with common platforms such as Shopify, Magento, Zendesk, Freshdesk or Ziwo.
• Strong understanding of order management, returns, refunds, and last-mile delivery.

Responsibilities

• Manage customer inquiries via phone, email, chat, and WhatsApp.
• Handle order tracking, delivery issues, returns, exchanges, and refunds.
• Monitor customer satisfaction and service SLAs.
• Support abandoned cart recovery initiatives.
• Resolve marketplace-related customer cases (Amazon, Noon, Namshi, etc.).
• Deliver an exceptional customer experience aligned with brand standards.

Tools

Shopify

Magento

Zendesk

Freshdesk

Ziwo

Job description

Dubai, United Arab Emirates | Posted on 07/29/2026

Hiring: Ecommerce Customer Support Executive (Fashion Retail) | Dubai, UAE

We are looking for an Ecommerce Customer Support Executive with experience in Fashion Retail Ecommerce to join a leading retail organization in Dubai.

Location: Dubai, UAE

Key Requirements

• 2-4 years of Ecommerce Customer Support experience in Fashion Retail
• Fluent in Arabic & English (Mandatory)
• Experience handling D2C ecommerce websites and online customer support
• Familiarity with Shopify, Magento, Zendesk, Freshdesk, Ziwo, or similar platforms
• Strong understanding of order management, returns, refunds, and last-mile delivery processes
• Experience supporting GCC customers is preferred

Key Responsibilities

• Manage customer inquiries via phone, email, chat, and WhatsApp
• Handle order tracking, delivery issues, returns, exchanges, and refunds
• Monitor customer satisfaction and service SLAs
• Support abandoned cart recovery initiatives
• Resolve marketplace-related customer cases (Amazon, Noon, Namshi, etc.)
• Deliver an exceptional customer experience aligned with brand standards