Luxury Retail Department Leader

Al Tayer Group; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Job summary

Al Tayer Insignia is seeking a department leader with strong customer service and team management skills. The role focuses on delivering exceptional service, coaching the sales team, and maintaining merchandising standards in a luxury retail environment.

The ideal candidate will have 4-5 years of experience in Sales or Customer Service, a high school qualification, and the ability to drive department performance and stock control.

Qualifications

• High school qualification.
• 4-5 years experience in Sales or Customer Service environment.

Responsibilities

• Ensure excellent customer service by directing the department team and monitoring operations to meet targets.
• Lead and coach the sales team on the shop floor and set standards of grooming and professional conduct.
• Analyze sales data to maximize day-to-day performance and drive department growth.
• Resolve customer complaints effectively, escalating to the store manager when needed.
• Induct and train new starters; ensure staff are trained on department processes in coordination with the store manager and training department.
• Maintain visual merchandising standards and stock levels, reporting depletions or losses to the Store Manager.

Skills

Customer service

Team leadership

Stock management

Education

High school qualification

Job description

Al Tayer Insignia is seeking a department leader with strong customer service and team management skills. The role focuses on delivering exceptional service, coaching the sales team, and maintaining merchandising standards in a luxury retail environment.

The ideal candidate will have 4-5 years of experience in Sales or Customer Service, a high school qualification, and the ability to drive department performance and stock control.