Luxury Retail Team Lead – Drive Exceptional Service

Al Tayer Insignia; Abu Dhabi; On-site; AED 48,000 - 60,000; Full time

Job summary

Al Tayer Insignia in Abu Dhabi seeks a Retail Department Supervisor with 2–3 years’ sales or customer service experience. You will lead the store team, ensure brand standards, coach staff, greet customers, and manage stock levels to meet department targets.

Responsibilities include training staff, resolving complaints, upholding grooming standards, and maximizing sales through effective product recommendations and links.

Qualifications

• 2–3 years experience in a Sales or Customer Service environment.
• High school / “O” Levels.

Responsibilities

• Ensure Retail / Brand standards are maintained at all times.
• Role model and support role to team members
• Support the induction of new starters into the store
• Maintain and encourage the team to uphold personal grooming standards as advised by the store manager
• Achieve excellent standards of customer service in the department by supporting and coaching the sales team, and leading by example on the shop floor.
• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels
• Minimize exposure to stock loss through vigilance on sales floor
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.

Skills

Customer Service

Team Leadership

Merchandising

Stock Control

Upselling

Communication

Education

High school / O Levels

Job description

Al Tayer Insignia in Abu Dhabi seeks a Retail Department Supervisor with 2–3 years’ sales or customer service experience. You will lead the store team, ensure brand standards, coach staff, greet customers, and manage stock levels to meet department targets.

Responsibilities include training staff, resolving complaints, upholding grooming standards, and maximizing sales through effective product recommendations and links.