Luxury Restaurant Reservations Concierge

The Lana, Dubai - Dorchester Collection; Dubai; On-site; AED 89,000 - 123,000; Full time

Benefits offered by this job

Competitive salary

Development opportunities

Complimentary stays with breakfast at

Staff discounts

Meals on duty

Medical insurance

Life insurance

Flight allowance every 24 months

Housing where available

Company transport

Uniform provision

Job summary

The Lana, Dubai – Dorchester Collection is seeking a Restaurant Reservations Agent to enhance guest experiences across our acclaimed F&B outlets. You’ll handle enquiries by email and phone, secure bookings, and provide informed recommendations to guests.

We offer a competitive salary, world-class development opportunities, complimentary stays with breakfast at sister hotels, staff discounts, meals on duty, medical and life insurance, flight allowance every 24 months, housing where available, and

Responsibilities

• Respond to guest inquiries by email or phone to secure and confirm reservations.
• Participate in daily briefings to stay informed about hotel happenings.
• Know the F&B outlets to cross-sell and maximise reservations and revenue.
• Ensure service standards and department cleanliness are maintained.
• Coordinate with outlet teams about special events and guest chefs.
• Collaborate with outlet managers to optimize reservations and guest satisfaction.

Job description

The Lana, Dubai – Dorchester Collection is seeking a Restaurant Reservations Agent to enhance guest experiences across our acclaimed F&B outlets. You’ll handle enquiries by email and phone, secure bookings, and provide informed recommendations to guests.

We offer a competitive salary, world-class development opportunities, complimentary stays with breakfast at sister hotels, staff discounts, meals on duty, medical and life insurance, flight allowance every 24 months, housing where available, and