Luxury Resort Hostess – VIP Guest Experience

Jumeirah; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Shared accommodation

Job summary

Madinat Jumeirah Resort is seeking a Hostess to join the team from September 2026. You will greet guests, manage dining reservations, and ensure a seamless seating experience in a luxury setting.

Ideal candidates have 1–2 years in guest service at a 5-star hotel, strong MS Office skills, and familiarity with Opera Cloud. The role offers a premium hospitality environment with opportunities for growth.

Qualifications

• Diploma/Degree in Hospitality Industry.
• Strong knowledge of Microsoft Office and Opera (Cloud).
• Experience in a multi-cultural environment.
• 1-2 years of experience in guest service-related work in a 5-star hotel.

Responsibilities

• Greet guests warmly and engage in friendly conversation to make them feel welcome upon arrival.
• Schedule dining reservations and coordinate special occasions following SOP.
• Handle restaurant enquiries and bookings using the F&B Enquiry/Booking checklist.
• Escort guests to tables, share names with staff, and present menus promptly.
• Describe Chef specials and recommend food and beverage pairings.
• Provide personalized attention to VIP guests and residents, noting preferences and privacy needs.
• Anticipate guest needs and deliver service that exceeds expectations while upholding Heart of Jumeirah standards.
• Follow confidentiality protocols to maintain guest privacy.

Skills

Hospitality Diploma

MS Office

Guest service

Education

Diploma in Hospitality

Tools

Opera Cloud

Job description

Madinat Jumeirah Resort is seeking a Hostess to join the team from September 2026. You will greet guests, manage dining reservations, and ensure a seamless seating experience in a luxury setting.

Ideal candidates have 1–2 years in guest service at a 5-star hotel, strong MS Office skills, and familiarity with Opera Cloud. The role offers a premium hospitality environment with opportunities for growth.