Luxury Resort Hostess — Guest Experience & Reservations

Oneandonlyresorts; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

One&Only The Palm in Dubai is seeking a Restaurant Hostess to create a warm, welcoming atmosphere and ensure a seamless dining experience for every guest. You will oversee reservations, seating flow, guest engagement, and coordinate with service and kitchen teams during peak hours.

The ideal candidate has 1-2 years at a 5-star hotel or resort, excellent English, and a strong knowledge of food & beverage service standards.

Qualifications

• 1-2 years in upscale 5-star hotel or resort restaurant
• Excellent English communication and presentation
• Strong knowledge of food & beverage service standards

Responsibilities

• Greet and welcome guests at restaurant entrance
• Manage reservations, walk-ins, and waiting lists
• Escort guests to tables and present menus
• Coordinate seating to optimize flow and turnover
• Maintain organized reservations system and communicate guest preferences
• Answer reservation inquiries by phone and email and support peak service periods
• Ensure hostess stand and entrance are clean and presentable
• Handle guest concerns professionally and escalate when needed
• Assist with special events, group bookings and VIP arrangements
• Uphold grooming standards and brand ambassadors

Job description

One&Only The Palm in Dubai is seeking a Restaurant Hostess to create a warm, welcoming atmosphere and ensure a seamless dining experience for every guest. You will oversee reservations, seating flow, guest engagement, and coordinate with service and kitchen teams during peak hours.

The ideal candidate has 1-2 years at a 5-star hotel or resort, excellent English, and a strong knowledge of food & beverage service standards.