Guest Relations Executive - Casea 101

Kerzner International; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Kerzner International’s One&Only The Palm in Dubai is seeking a Restaurant Hostess to join the Food & Beverage team. You will welcome guests, manage reservations and seating flow, and ensure a warm, seamless dining experience.

Ideal candidates have 1–2 years in upscale 5-star hotel or resort restaurants, excellent English, and a polished presentation. A dynamic team player with great guest relations skills will thrive in this vibrant, guest‑focused environment.

Qualifications

• 1–2 years in upscale 5-star hotel or resort restaurant environment.
• Excellent English communication and polished personal presentation.

Responsibilities

• Greet and welcome guests on arrival.
• Manage reservations, walk-ins, and waiting lists.
• Escort guests to tables and present menus.
• Coordinate seating to optimize turnover and service flow.
• Maintain an organized reservations system.
• Handle guest inquiries professionally and promptly.

Skills

Guest relations

Customer service

Professional presentation

Team player

Job description

Guest Relations Executive - Casea 101
( 20429 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Restaurant Hostess to join the Food & Beverage team at One&Only The Palm Resort in Dubai.

With the global growth of our brands, you will be an integral part of the Resort’s success, and your role goes beyond developing meaningful relationships with our guests and colleagues. As a Restaurant Hostess, you will be responsible for creating a warm and welcoming atmosphere while ensuring a seamless dining experience for every guest. You will oversee the reservation and seating flow, maintain excellent guest engagement, and ensure that service runs efficiently while adhering to our company’s core values. This role involves managing reservations, coordinating guest seating, supporting special events, and supervising the smooth day‑to‑day operations at the restaurant entrance.

Key Duties and Responsibilities

• Greet and welcome guests warmly as they arrive at the restaurant.
• Manage reservations, walk‑ins, and waiting lists efficiently.
• Escort guests to their tables and present menus.
• Coordinate seating arrangements to optimize table turnover and service flow.
• Maintain an organized and updated reservations system.
• Communicate guest preferences and special requests to the service and kitchen teams.
• Answer telephone inquiries regarding reservations, menu details, and restaurant policies.
• Support the service team during peak hours as needed.
• Ensure the hostess stand, entrance area, and menus are always clean and presentable.
• Handle guest complaints or concerns professionally and promptly, escalating when necessary.
• Maintain excellent product knowledge of menu items, daily specials, and promotions.
• Assist in coordinating special events, group bookings, and VIP arrangements.
• Uphold company grooming standards and act as an ambassador for the restaurant’s brand.
• To assist with any other duties that are required by the member of the management team.

A suitable candidate should have 1–2 years of experience in an upscale 5-star hotel or resort restaurant environment. Strong knowledge of food & beverage service standards is essential. The candidate should possess excellent personal presentation, interpersonal skills, and the ability to build strong relationships with a high‑profile and diverse clientele. She must be a dynamic team player, committed to delivering the highest level of guest service and creating a welcoming first impression. Excellent communication skills in English are required, and proficiency in an additional language will be highly regarded.

At One&Only creatingJOY is at the forefront of everything we do. If you are the one to make every detail count and are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.