Luxury Resort Front Desk Agent - Guest Services

ReapHR; Al Ain; On-site; AED 36,000 - 54,000; Full time

Benefits offered by this job

Accommodation Provided

Meal Provided

Medical Insurance Provided

Employment Visa Provided

Job summary

ReapHR is seeking two female Arabic-speaking Receptionists for a leading luxury resort in Al Ain to provide front desk and guest-service support, ensuring exceptional presentation and hospitality standards.

On-site duties include greeting guests, answering inquiries, assisting with check-in/check-out, and coordinating with hotel departments. Accommodation, meals, medical insurance, and visa support are provided.

Qualifications

• Experience as Receptionist / Front Desk Agent / Guest Service Agent preferred.
• Hotel or resort experience strongly preferred.
• Proficient in basic computer systems and front-office software.

Responsibilities

• Welcome and assist guests in a professional and courteous manner.
• Manage front-desk enquiries, calls, and guest requests.
• Handle guest check-in and check-out procedures when required.
• Provide accurate information about hotel facilities and services.
• Coordinate guest requests with relevant hotel departments.
• Maintain accurate reception records and documentation.
• Handle guest concerns professionally and escalate when necessary.
• Maintain a professional and welcoming reception area.
• Deliver high-quality guest service in line with luxury hospitality standards.

Skills

Front desk

Customer service

Interpersonal skills

Communication

Job description

ReapHR is seeking two female Arabic-speaking Receptionists for a leading luxury resort in Al Ain to provide front desk and guest-service support, ensuring exceptional presentation and hospitality standards.

On-site duties include greeting guests, answering inquiries, assisting with check-in/check-out, and coordinating with hotel departments. Accommodation, meals, medical insurance, and visa support are provided.