Membership Manager

The First Group; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

The Royal Stables Private Members Club in Abu Dhabi is seeking a Membership Manager to grow our exclusive member community and deliver an exceptional experience.

You will develop and implement acquisition, retention, and engagement strategies, build strong relationships with VIP clients, and coordinate member events, communications, and reports to drive growth. Fluency in English is required with UAE market knowledge preferred.

Qualifications

• 3+ years of experience in membership management or related hospitality roles.
• Proven ability to acquire, retain, renew memberships and build relationships.
• Excellent communication, interpersonal and presentation skills.
• Strong customer service and complaint-resolution abilities.
• Experience with VIP, high-net-worth, or corporate clients is desirable.
• Organised and detail-oriented with strong time-management skills.
• Commercially minded with ability to meet targets.
• Proficiency in CRM systems, membership platforms, Microsoft Office and reporting tools.
• Experience planning and coordinating events and member engagement activities.
• Professional, discreet, and confident in representing a luxury destination.
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of UAE market and local cultural expectations. Fluent English; Arabic desirable.

Responsibilities

• Grow and manage the Royal Stables Abu Dhabi membership community.
• Develop and implement membership acquisition, retention, and engagement strategies.
• Build strong relationships with members, prospects, partners, and VIP clients.
• Oversee the complete member journey, onboarding, renewals, and engagement.
• Coordinate exclusive events, activities, and experiences for members.
• Maintain accurate membership records, reports, communications, and performance data.
• Collaborate with operations, equestrian, hospitality, and marketing teams to deliver a premium member experience.
• Handle member enquiries, feedback, concerns, and service recovery professionally.
• Track membership revenue, targets, renewals, and growth opportunities.
• Represent the Royal Stables brand with professionalism and discretion.
• Identify new membership opportunities through market research, networking, referrals, partnerships.

Skills

Membership management

CRM systems

VIP relationships

Event planning

Communication skills

Hospitality luxury

Time management

Arabic language

Job description

Job Description:

Overview

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

Job Description

The Royal Stables Private Members Club in Abu Dhabi is seeking a Membership Manager to grow our membership community and deliver an exceptional member experience.

• Manage and grow the Royal Stables Abu Dhabi membership community.
• Develop and implement membership acquisition, retention, and engagement strategies.
• Build strong relationships with members, prospects, partners, and VIP clients.
• Oversee the complete member journey, from onboarding and renewals to ongoing engagement.
• Coordinate exclusive events, activities, and experiences that enhance member satisfaction.
• Maintain accurate membership records, reports, communications, and performance data.
• Collaborate with operations, equestrian, hospitality, and marketing teams to deliver a premium member experience.
• Handle member enquiries, feedback, concerns, and service recovery professionally.
• Track membership revenue, targets, renewals, and growth opportunities.
• Represent the Royal Stables brand with professionalism, warmth, and discretion.
• Identify new membership opportunities through market research, networking, referrals, partnerships, and targeted outreach.
• Create personalised communication plans to keep members informed, engaged, and connected with the Royal Stables community.
• Develop and manage membership benefits, privileges, packages, and loyalty initiatives.
• Monitor member satisfaction through surveys, feedback sessions, reviews, and regular relationship check-ins.
• Prepare regular membership performance reports, including acquisition, retention, engagement, revenue, and renewal metrics.
• Support the development of annual membership budgets, forecasts, targets, and business plans.
• Work closely with the finance team to ensure accurate billing, payment collection, renewals, and account reconciliation.
• Maintain a high standard of confidentiality when handling member information and personal data.
• Ensure all membership communications reflect the Royal Stables' luxury positioning, brand standards, and tone of voice.
• Develop welcome materials, membership guides, newsletters, invitations, and other member-facing communications.
• Coordinate with internal teams to ensure members receive seamless access to facilities, services, programmes, and experiences.
• Support the delivery of member-only equestrian, social, wellness, hospitality, and networking activities.
• Build relationships with relevant luxury brands, corporate organisations, community groups, and strategic partners.
• Monitor competitor offerings and industry trends to recommend improvements to the membership proposition.
• Resolve membership-related issues promptly while protecting the reputation and service standards of the Royal Stables.
• Train and support front-of-house and customer-facing colleagues on membership procedures and service expectations.
• Ensure membership policies, terms, benefits, and operational procedures are clearly communicated and consistently applied.
• Contribute to the continuous improvement of membership systems, processes, reporting, and customer experience.
• Attend networking events, exhibitions, community gatherings, and promotional activities to represent the Royal Stables.
• Support marketing campaigns, promotional initiatives, and sales activities designed to increase membership awareness and conversion.
• Maintain a visible, approachable, and professional presence across the Royal Stables' facilities and member events.
• Perform other membership, relationship management, and business development duties as required.

Desired Skill & Expertise

• 3+ years of experience in membership management, customer relationship management, hospitality, luxury retail, private clubs, or a similar role.
• Proven experience in member acquisition, retention, renewals, and relationship building.
• Excellent communication, interpersonal, and presentation skills.
• Strong customer service and complaint-resolution abilities.
• Experience managing VIP, high-net-worth, or corporate clients is highly desirable.
• Strong organisational and time-management skills, with excellent attention to detail.
• Commercially minded, with the ability to meet membership and revenue targets.
• Proficiency in CRM systems, membership platforms, Microsoft Office, and reporting tools.
• Experience planning and coordinating events and member engagement activities.
• Professional, polished, discreet, and confident in representing a luxury equestrian destination.
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of the UAE market and local cultural expectations is an advantage.
• Fluency in English is required; Arabic is highly desirable.

Requirements: