Luxury Laundry Specialist

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Laundry Agent to join our luxury hotel team. Based in the Laundry Department, you will deliver high-quality garment and linen care to guests and colleagues.

The role requires attention to detail, the ability to work overnight shifts, and adherence to MO standards. Prior hotel laundry or housekeeping experience is preferred; strong English communication is essential with Arabic as a plus.

Qualifications

• Proficiency in English for verbal and written communication.
• Hospitality or service mindset with focus on guest satisfaction.
• Ability to work in a fast-paced luxury hotel environment.

Responsibilities

• Manage guest laundry services by collecting, sorting, cleaning, pressing, and inspecting garments per care labels and hotel standards.
• Oversee uniform and linen care, including sorting, cleaning, distributing, repairing, and conducting inventory checks to ensure quality and hygiene.
• Operate laundry machinery safely and effectively, adhering to maintenance and operational guidelines.
• Maintain accurate inventory records and ensure proper storage of uniforms and linens in a clean, organized environment.
• Collaborate with team members and other departments to ensure smooth laundry operations, especially during high-demand periods.
• Respond promptly to guest laundry requests, deliver items on time, handle complaints professionally, and create memorable experiences aligned with MOHG standards.

Skills

English communication

Customer service

Attention to detail

Education

Senior High School Diploma or equivalent

Job description

Mandarin Oriental Downtown, Dubai is seeking a Laundry Agent to join our luxury hotel team. Based in the Laundry Department, you will deliver high-quality garment and linen care to guests and colleagues.

The role requires attention to detail, the ability to work overnight shifts, and adherence to MO standards. Prior hotel laundry or housekeeping experience is preferred; strong English communication is essential with Arabic as a plus.