Laundry Agent

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Laundry Agent to join our luxury hotel team. Based in the Laundry Department, you will deliver high-quality garment and linen care to guests and colleagues.

The role requires attention to detail, the ability to work overnight shifts, and adherence to MO standards. Prior hotel laundry or housekeeping experience is preferred; strong English communication is essential with Arabic as a plus.

Qualifications

• Proficiency in English for verbal and written communication.
• Hospitality or service mindset with focus on guest satisfaction.
• Ability to work in a fast-paced luxury hotel environment.

Responsibilities

• Manage guest laundry services by collecting, sorting, cleaning, pressing, and inspecting garments per care labels and hotel standards.
• Oversee uniform and linen care, including sorting, cleaning, distributing, repairing, and conducting inventory checks to ensure quality and hygiene.
• Operate laundry machinery safely and effectively, adhering to maintenance and operational guidelines.
• Maintain accurate inventory records and ensure proper storage of uniforms and linens in a clean, organized environment.
• Collaborate with team members and other departments to ensure smooth laundry operations, especially during high-demand periods.
• Respond promptly to guest laundry requests, deliver items on time, handle complaints professionally, and create memorable experiences aligned with MOHG standards.

Skills

English communication

Customer service

Attention to detail

Education

Senior High School Diploma or equivalent

Job description

Mandarin Oriental Downtown, Dubai is looking for a Laundry Agent to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline.

The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavilion Dubai by Yannick Alléno, and a street-level urban eatery.

Additional features include a rooftop helipad, a two-story spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Laundry Department in Dubai, the Laundry Agent is responsible for delivering high-quality laundry services to guests and colleagues. This role ensures that all garments, uniforms, and linens are cleaned, pressed, and presented according to the highest standards of Mandarin Oriental Downtown, Dubai. Laundry Agent reports to Laundry Supervisor.

As a Laundry Agent, you will beresponsiblefor the following duties:

• Manage guest laundry services by collecting, sorting, cleaning, pressing, and inspecting garments per care labels and hotel standards.
• Oversee uniform and linen care, including sorting, cleaning, distributing, repairing, and conducting inventory checks to ensure quality and hygiene.
• Operate laundry machinery safely and effectively, adhering to maintenance and operational guidelines.
• Maintain accurate inventory records and ensure proper storage of uniforms and linens in a clean, organized environment.
• Collaborate with team members and other departments to ensure smooth laundry operations, especially during high-demand periods.
• Respond promptly to guest laundry requests, deliver items on time, handle complaints professionally, and create memorable experiences aligned with MOHG standards.

As a Laundry Agent, weexpectfrom you:

• Senior High School Diploma or equivalent required; Vocational training in Textiles, Fabric Care, or Hospitality is a plus.
• At least 1 year of laundry or housekeeping experience in a luxury hotel, with Middle East experience considered an advantage.
• Skilled in operating laundry machinery and using cleaning chemicals safely, with solid knowledge of fabric types and their care.
• Effective verbal and written communication in English is essential; Arabic language proficiency is an asset.
• Strong attention to detail, problem-solving ability, and capacity to manage multiple tasks independently.
• Physically fit to perform demanding tasks, with flexibility to work overnight shifts and maintain a professional appearance.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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