Luxury In-Room Dining Experience Manager

Tanqeeb; Abu Dhabi; On-site; AED 150,000 - 210,000; Full time

Job summary

Tanqeeb is seeking an Outlet Manager, In-Room Dining to lead the complete in-room dining experience for guests in Abu Dhabi. You will manage orders, coordinate with Culinary, ensure timely delivery, and uphold luxury standards.

The role requires strong leadership, staff development, and a focus on guest satisfaction, with a track record of driving revenue and maintaining high service levels in a premium environment.

Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Food and Beverage Management, or a related discipline.
• Minimum 3–5 years of Food and Beverage service experience, including supervisory or management experience in in-room dining within a luxury hospitality environment.
• Strong knowledge of in-room dining service, order taking, tray and trolley presentation, VIP amenities, private dining, and luxury guest expectations.
• Proven leadership experience in training, performance management, workforce planning, and service-quality improvement.
• Strong commercial and operational awareness, including revenue generation, labour productivity, cost control, budgeting, and inventory management.

Responsibilities

• Oversee the daily in-room dining operation, ensuring efficient order taking, preparation, delivery, presentation, billing, and clearance across all meal periods.
• Ensure all orders are delivered within established service times and meet required standards for accuracy, temperature, presentation, and completeness.
• Monitor telephone and digital order-taking procedures, ensuring menu knowledge, professional communication, and accurate recording of guest preferences.
• Coordinate closely with Culinary to manage preparation times, menu availability, special requests, dietary requirements, and food allergies.
• Oversee the delivery and presentation of orders in guest rooms and suites, ensuring correct table setup, service sequence, and personalized guest interaction.
• Train, coach, and develop the In-Room Dining team in order-taking procedures, telephone etiquette, menu knowledge, upselling techniques, tray and trolley presentation, service standards, and personalized luxury guest engagement.
• Manage VIP amenities, welcome arrangements, special occasions, private dining requests, and personalized experiences in coordination with relevant departments.
• Maintain effective communication with Front Office, Guest Relations, Housekeeping, Culinary, and other teams regarding arrivals, VIP guests, preferences, and special requirements.
• Drive in-room dining revenue through suggestive selling, menu recommendations, seasonal promotions, and personalized dining experiences.
• Monitor order volumes, delivery times, guest feedback, revenue, labour costs, and operational expenses to improve productivity and profitability.
• Plan staffing levels, duty schedules, and team deployment according to occupancy, forecasted demand, peak service periods, and VIP movements.

Skills

VIP guest service

Leadership

Upselling

Menu knowledge

Communication

Training & coaching

Education

Bachelor’s degree or diploma in Hospitality Management or related

Tools

POS systems

Hotel management systems

Job description

Tanqeeb is seeking an Outlet Manager, In-Room Dining to lead the complete in-room dining experience for guests in Abu Dhabi. You will manage orders, coordinate with Culinary, ensure timely delivery, and uphold luxury standards.

The role requires strong leadership, staff development, and a focus on guest satisfaction, with a track record of driving revenue and maintaining high service levels in a premium environment.