Luxury Housekeeping Supervisor with Growth & MOstay

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Retirement plans

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Housekeeping Supervisor to lead the housekeeping team. Based at the property, you will ensure the cleanliness of assigned areas and uphold the hotel’s standards of service and safety.

The ideal candidate has luxury hotel experience, strong English, and a professional appearance; you will coordinate with Front Office, train staff, manage turn-down and inventory, and participate in emergency procedures.

Qualifications

• Previous experience in the same role in a luxury hotel is preferred; resort experience will be a plus.
• In-depth knowledge of housekeeping operations, chemicals, linen handling, and machinery is essential.
• Must maintain a well-groomed and professional appearance at all times.
• Excellent command of written and spoken English.
• Possesses a pleasant personality with a positive attitude—energetic, friendly, adaptable, self-motivated, and capable of working independently.

Responsibilities

• Maintain company’s image portraying a neat and tidy appearance and correct wearing of uniform, following strictly the hotels’ personal hygiene policy.
• Ensures key control procedures are maintained.
• Establish daily planning assignments for the day rooms assignments, turn-down attendants, evening cleaners and housemen.
• Check room’s day service and turn-down service daily and completes the evening turn-down check lists periodically.
• Liaises closely with Front Office to be aware of late arrivals, early arrivals for the following day, VIP rooms and special requests.
• Gives feedback of employees work performance to the Housekeeping Manager
• Checks equipment and pantries at the end of the shift and ensures cleanliness and correct storage of guest supplies and cleaning supplies.
• Ensures that the handover given between morning and evening shift is correctly made and all instructions are given in the logbook.
• Coordinate frequently with the Order taker on the status of rooms on your floors. Inform Room Attendants immediately of check out rooms.
• Updates Room status and Guest discrepancies all the time and reports to F/O.
• At all times the services and the standards to be according to Welcome charter & SOP of the Dept.
• Pantry Stock taken to be done and supplies requisition given on the prescribed day to maintain the par stock level.
• Assist with emergency procedures such as evacuation, fire and bomb threats.
• Perform any duty assigned by the housekeeping management team.
• Assists with inventories for linen if scheduled and requested by the Executive Housekeeper or the Housekeeping Managers.
• Reports and follows up all maintenance
• Performs turn down training with new and existing staff.
• Ensures that break times are followed by his/her staff.
• Physically checks all discrepancies as per discrepancy report.
• Report any guest complaints/comments to the Housekeeping Manager.
• Ensure that all staff under your supervision follows strictly the lost and found procedures.

Skills

English proficiency

Housekeeping operations

Team leadership

Professional appearance

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Housekeeping Supervisor to lead the housekeeping team. Based at the property, you will ensure the cleanliness of assigned areas and uphold the hotel’s standards of service and safety.

The ideal candidate has luxury hotel experience, strong English, and a professional appearance; you will coordinate with Front Office, train staff, manage turn-down and inventory, and participate in emergency procedures.