Luxury Housekeeping Supervisor - 5-Star Dubai Hotel

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Colleague Comfort & Convenience

Competitive Salary & Benefits

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Housekeeping Supervisor within the Housekeeping Department to lead daily operations, ensuring the highest standards of cleanliness and host services in a luxury hotel environment.

You will supervise and develop the housekeeping team, manage room readiness, coordinate with maintenance, and uphold SOPs while delivering a memorable guest experience in a 259-room luxury setting.

Qualifications

• Senior school qualification or equivalent required.
• Minimum 3 years' housekeeping experience in a luxury 5-star hotel.
• At least 1 year in a supervisory position; pre-opening and Middle East experience advantageous.

Responsibilities

• Inspect, approve, and release guest rooms to arrivals meeting high cleanliness and presentation standards.
• Conduct regular quality inspections of guest rooms and public areas.
• Oversee daily housekeeping operations including room status management and maintenance coordination.
• Monitor inventory levels and pantry supplies to support operations.
• Lead, coach, train, and evaluate the housekeeping team.
• Deliver exceptional guest experiences by anticipating needs and ensuring satisfaction.

Skills

Leadership

Team management

Communication

Attention to detail

Education

Senior School qualification

Degree in Hospitality or Hotel Management

Tools

Actabl/Alice

HMS

IBS

Microsoft Office

Workday

Job description

Mandarin Oriental Downtown, Dubai is seeking a Housekeeping Supervisor within the Housekeeping Department to lead daily operations, ensuring the highest standards of cleanliness and host services in a luxury hotel environment.

You will supervise and develop the housekeeping team, manage room readiness, coordinate with maintenance, and uphold SOPs while delivering a memorable guest experience in a 259-room luxury setting.