Housekeeping Supervisor

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Retirement plans

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Housekeeping Supervisor to lead the housekeeping team. Based at the property, you will ensure the cleanliness of assigned areas and uphold the hotel’s standards of service and safety.

The ideal candidate has luxury hotel experience, strong English, and a professional appearance; you will coordinate with Front Office, train staff, manage turn-down and inventory, and participate in emergency procedures.

Qualifications

• Previous experience in the same role in a luxury hotel is preferred; resort experience will be a plus.
• In-depth knowledge of housekeeping operations, chemicals, linen handling, and machinery is essential.
• Must maintain a well-groomed and professional appearance at all times.
• Excellent command of written and spoken English.
• Possesses a pleasant personality with a positive attitude—energetic, friendly, adaptable, self-motivated, and capable of working independently.

Responsibilities

• Maintain company’s image portraying a neat and tidy appearance and correct wearing of uniform, following strictly the hotels’ personal hygiene policy.
• Ensures key control procedures are maintained.
• Establish daily planning assignments for the day rooms assignments, turn-down attendants, evening cleaners and housemen.
• Check room’s day service and turn-down service daily and completes the evening turn-down check lists periodically.
• Liaises closely with Front Office to be aware of late arrivals, early arrivals for the following day, VIP rooms and special requests.
• Gives feedback of employees work performance to the Housekeeping Manager
• Checks equipment and pantries at the end of the shift and ensures cleanliness and correct storage of guest supplies and cleaning supplies.
• Ensures that the handover given between morning and evening shift is correctly made and all instructions are given in the logbook.
• Coordinate frequently with the Order taker on the status of rooms on your floors. Inform Room Attendants immediately of check out rooms.
• Updates Room status and Guest discrepancies all the time and reports to F/O.
• At all times the services and the standards to be according to Welcome charter & SOP of the Dept.
• Pantry Stock taken to be done and supplies requisition given on the prescribed day to maintain the par stock level.
• Assist with emergency procedures such as evacuation, fire and bomb threats.
• Perform any duty assigned by the housekeeping management team.
• Assists with inventories for linen if scheduled and requested by the Executive Housekeeper or the Housekeeping Managers.
• Reports and follows up all maintenance
• Performs turn down training with new and existing staff.
• Ensures that break times are followed by his/her staff.
• Physically checks all discrepancies as per discrepancy report.
• Report any guest complaints/comments to the Housekeeping Manager.
• Ensure that all staff under your supervision follows strictly the lost and found procedures.

Skills

English proficiency

Housekeeping operations

Team leadership

Professional appearance

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Housekeeping Supervisor to join our Housekeeping Team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centers. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Housekeeping Department, the Housekeeping Supervisor is responsible for the cleanliness of assigned areas and organization of the housekeeping department. The Housekeeping Supervisor reports to the Housekeeping Manager.

As a Housekeeping Supervisor, you will beresponsiblefor the following duties:

• Maintain company’s image portraying a neat and tidy appearance and correct wearing of uniform, following strictly the hotels’ personal hygiene policy.
• Ensures key control procedures are maintained.
• Establish daily planning assignments for the day rooms assignments, turn-down attendants, evening cleaners and housemen.
• Check room’s day service and turn-down service daily and completes the evening turn-down check lists periodically.
• Liaises closely with Front Office to be aware of late arrivals, early arrivals for the following day, VIP rooms and special requests.
• Gives feedback of employees work performance to the Housekeeping Manager
• Checks equipment and pantries at the end of the shift and ensures cleanliness and correct storage of guest supplies and cleaning supplies.
• Ensures that the handover given between morning and evening shift is correctly made and all instructions are given in the logbook.
• Coordinate frequently with the Order taker on the status of rooms on your floors. Inform Room Attendants immediately of check out rooms.
• Updates Room status and Guest discrepancies all the time and reports to F/O.
• At all times the services and the standards to be according to Welcome charter & SOP of the Dept.
• Pantry Stock taken to be done and supplies requisition given on the prescribed day to maintain the par stock level.
• Assist with emergency procedures such as evacuation, fire and bomb threats.
• Perform any duty assigned by the housekeeping management team.
• Assists with inventories for linen if scheduled and requested by the Executive Housekeeper or the Housekeeping Managers.
• Reports and follows up all maintenance
• Performs turn down training with new and existing staff.
• Ensures that break times are followed by his/her staff.
• Physically checks all discrepancies as per discrepancy report.
• Report any guest complaints/comments to the Housekeeping Manager.
• Ensure that all staff under your supervision follows strictly the lost and found procedures.

As Housekeeping Supervisor, weexpectfrom you:

• Previous experience in the same role in a luxury hotel is preferred; resort experience will be a plus.
• In-depth knowledge of housekeeping operations, chemicals, linen handling, and machinery is essential.
• Must maintain a well-groomed and professional appearance at all times.
• Excellent command of written and spoken English.
• Possesses a pleasant personality with a positive attitude—energetic, friendly, adaptable, self-motivated, and capable of working independently.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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