Luxury Housekeeping Operations Supervisor

Al Mamzar Investments Co. LLC; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Minor Hotels in Dubai is seeking an Assistant Housekeeping Manager to oversee guest rooms and public areas, ensuring cleanliness, safety and brand standards across NH Collection Dubai The Palm.

You will plan daily work, coordinate staffing, inspect rooms, and coach Supervisors while collaborating with Front Office and Engineering to resolve guest requests and maintenance issues.

A hospitality qualification is preferred and flexibility to work shifts, weekends and holidays is required.

Qualifications

• Previous experience as an Assistant Housekeeping Manager or Housekeeping Supervisor in an upscale or luxury hotel.
• Strong knowledge of housekeeping operations, room inspections, linen management and cleaning standards.
• Proven ability to lead, train and motivate a multicultural team.
• Strong organizational, planning and problem-solving skills.
• Excellent attention to detail and a commitment to guest satisfaction.
• Good English communication skills, both written and spoken.
• Familiarity with hotel property management systems and Microsoft Office.
• A diploma or qualification in hospitality management is an advantage.
• Flexibility to work shifts, weekends and public holidays.

Responsibilities

• Assist in overseeing the cleanliness and presentation of guest rooms, public areas and back-of-house areas in line with NH Collection standards.
• Plan daily work assignments and coordinate staffing to meet occupancy levels and operational requirements.
• Inspect guest rooms and assigned areas, ensuring cleaning standards are met and corrective actions are completed promptly.
• Coordinate with Front Office to prioritize room readiness, arrivals, departures and special guest requirements.
• Work closely with Engineering to report maintenance defects and follow up on repairs.
• Handle housekeeping-related guest requests and concerns professionally, ensuring timely resolution and follow-up.
• Supervise, coach and develop Housekeeping Supervisors, Room Attendants, Housemen and other team members.
• Support recruitment, onboarding, training and performance reviews, promoting accountability and teamwork.
• Assist with duty rosters, attendance records and leave planning to maintain appropriate staffing levels.
• Monitor linen, uniforms, amenities, cleaning supplies and equipment, ensuring proper stock control and storage.
• Support inventory counts, purchasing requests and departmental budget control while maintaining service quality.
• Oversee deep-cleaning schedules, preventive care and the safe use of cleaning chemicals and equipment.
• Ensure compliance with hotel procedures for health and safety, hygiene, Lost and Found, key control and guest privacy.
• Promote sustainability through responsible use of water, energy, chemicals and supplies.
• Maintain accurate inspection records, operational reports and shift handovers.
• Support departmental briefings and assume responsibility for housekeeping operations in the Executive Housekeeper's absence.

Skills

Housekeeping operations

Team leadership

English communication

Education

Hospitality management diploma

Tools

Hotel PMS

Microsoft Office

Job description

Minor Hotels in Dubai is seeking an Assistant Housekeeping Manager to oversee guest rooms and public areas, ensuring cleanliness, safety and brand standards across NH Collection Dubai The Palm.

You will plan daily work, coordinate staffing, inspect rooms, and coach Supervisors while collaborating with Front Office and Engineering to resolve guest requests and maintenance issues.

A hospitality qualification is preferred and flexibility to work shifts, weekends and holidays is required.