Luxury Hotel Server | Upsell & Guest Experience Pro

Park Hyatt; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

Park Hyatt Abu Dhabi is seeking hospitality professionals to deliver courteous, efficient service in a luxury hotel setting. The role focuses on guest interactions, menu knowledge, and upselling beverages and food pairings while maintaining pristine work areas.

Candidates with experience in luxury environments and fluency in English and Russian will excel, bringing energy and a genuine enthusiasm for guest satisfaction and service excellence.

Qualifications

• Prior experience in a luxury hotel or established restaurant environment.
• Friendly, energetic approach with enthusiasm for hospitality and guest service.
• Fluency in English and Russian with strong communication skills.

Responsibilities

• Conduct duties in the assigned place of work and provide courteous, efficient and flexible service in line with Park Hyatt Abu Dhabi Hotel & Villas and Hyatt standards to maximize guest satisfaction.
• Handle guest enquiries courteously and efficiently; report complaints to supervisors if no immediate solution is found and assure follow-up with guests.
• Have thorough knowledge of Food & Beverage items on the menu and be able to recommend combinations and upsell where appropriate.
• Ensure the place of work and surrounding area is kept clean and organized at all times.

Skills

Fluent English

Fluent Russian

Guest service

Job description

Park Hyatt Abu Dhabi is seeking hospitality professionals to deliver courteous, efficient service in a luxury hotel setting. The role focuses on guest interactions, menu knowledge, and upselling beverages and food pairings while maintaining pristine work areas.

Candidates with experience in luxury environments and fluency in English and Russian will excel, bringing energy and a genuine enthusiasm for guest satisfaction and service excellence.