Luxury Hotel Reservations Specialist

Bvlgari Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Bvlgari Hotels & Resorts in Dubai on Jumeirah Bay Island is seeking a Reservations Agent. You will process reservation requests, changes, and cancellations received by phone, fax, or mail, and determine guest room needs.

Verify availability, explain guarantees and cancellation policies, input correct codes, record special requests, and help guests with facilities and services. Maintain professionalism and confidentiality.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Input and access data in reservation system.
• Indicate special room reservation types by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
• Follow all company policies and procedures; ensure professional appearance; maintain confidentiality; protect company assets; protect guest and coworker privacy.

Education

High school diploma or G.E.D. equivalent

Job description

Bvlgari Hotels & Resorts in Dubai on Jumeirah Bay Island is seeking a Reservations Agent. You will process reservation requests, changes, and cancellations received by phone, fax, or mail, and determine guest room needs.

Verify availability, explain guarantees and cancellation policies, input correct codes, record special requests, and help guests with facilities and services. Maintain professionalism and confidentiality.