Luxury Hotel F&B Supervisor: Guest Experience Lead

St. Regis Hotels & Resorts; Abu Dhabi; On-site; AED 80,000 - 120,000; Full time

Job summary

The St. Regis Abu Dhabi, located in Nation Tower, is seeking a shift supervisor in Food & Beverage to lead and motivate the team and uphold The St. Regis standards.

You will coach staff, supervise the service sequence, oversee the food pass and floor operations, and collaborate with colleagues to deliver flawless experiences for our luxury guests.

Required: at least 2 years in a luxury hotel and 1 year of supervisory experience.

Qualifications

• Minimum 2 years of related work experience in a luxury hotel.
• Minimum 1 year of supervisory experience.

Responsibilities

• Lead, coach and train the team to meet service standards.
• Ensure proper Sequence of Service standards are followed.
• Supervise the food pass and overall floor operations.
• Ensure guest satisfaction is maintained at all times.
• Address guest requests and handle complaints professionally.
• Prepare staff rosters and conduct daily briefings.

Skills

People leadership

Guest focus

Job description

The St. Regis Abu Dhabi, located in Nation Tower, is seeking a shift supervisor in Food & Beverage to lead and motivate the team and uphold The St. Regis standards.

You will coach staff, supervise the service sequence, oversee the food pass and floor operations, and collaborate with colleagues to deliver flawless experiences for our luxury guests.

Required: at least 2 years in a luxury hotel and 1 year of supervisory experience.