Luxury Front Office Concierge — Arabic Speaker

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Sofitel Dubai Jumeirah Beach in Dubai requires a courteous Front Office Guest Services Associate to deliver exceptional service. You will handle guest requests, manage calls, and coordinate with departments to ensure a flawless stay.

The role emphasizes English communication, professional telephone etiquette, multitasking, and adherence to Sofitel procedures. Flexibility for shifts is expected in a luxury hotel environment on Dubai's The Walk.

Qualifications

• Previous experience in guest services, reservations or front office preferred.
• Strong communication skills in English (additional languages are an advantage).
• Proficient in telephone systems, MS Office, and PMS (Opera knowledge preferred).
• Excellent customer service skills with a professional, calm, and clear phone manner.
• Ability to multitask in a fast-paced environment.
• Flexibility to work shifts, weekends, and public holidays as per business needs.
• Positive attitude.
• Working in an environment with rigorous standards and the ability to multitask.

Responsibilities

• Use telephone etiquette per Sofitel standards.
• Handle guest requests for internal services, incl. Room Service.
• Answer and manage calls, wake-up calls, and messages per standards.
• Coordinate with departments to fulfill guest needs.
• Respect guest privacy and confidentiality.
• Report guest comments and resolve using Sofitel methods.
• Notify heads if issues are delayed or unresolved.
• Be a Heartist in Front Office and hotel.
• Keep the workspace clean and organized.
• Update requests in HotSos, Micros and Opera.
• Follow emergency and security procedures.
• Perform administrative tasks and filing.
• Read and update logbooks.
• Update guest history in Opera.
• Set up inventory and monitor supplies on guest requests.
• Maintain clean, tidy, well-maintained areas.
• Provide a discrimination-free workplace.
• Address harassment and discrimination promptly.
• Treat customers and colleagues with respect and sensitivity.
• Handle cross-cultural conflicts and misunderstandings.
• Be flexible to take on other duties as required.

Skills

Guest services

English communication

Telephone etiquette

Customer service

Multitasking

Shift flexibility

Tools

MS Office

Opera PMS

Job description

Sofitel Dubai Jumeirah Beach in Dubai requires a courteous Front Office Guest Services Associate to deliver exceptional service. You will handle guest requests, manage calls, and coordinate with departments to ensure a flawless stay.

The role emphasizes English communication, professional telephone etiquette, multitasking, and adherence to Sofitel procedures. Flexibility for shifts is expected in a luxury hotel environment on Dubai's The Walk.