Luxury Guest Communications Operator

The Ritz-Carlton; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

The Ritz-Carlton in Dubai, United Arab Emirates, invites applications for a front-line guest services role focused on answering calls, processing wake-up requests, and coordinating messages with precision in a luxury hotel environment.

The successful candidate will operate the switchboard, handle guest requests, and ensure outstanding service while maintaining Ritz-Carlton standards of excellence and professional presentation.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line.
• Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs.
• Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.

Education

High school diploma or G.E.D. equivalent

Job description

The Ritz-Carlton in Dubai, United Arab Emirates, invites applications for a front-line guest services role focused on answering calls, processing wake-up requests, and coordinating messages with precision in a luxury hotel environment.

The successful candidate will operate the switchboard, handle guest requests, and ensure outstanding service while maintaining Ritz-Carlton standards of excellence and professional presentation.