Guest Services Call Center Lead

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi is seeking a Non-Management Front Desk/Guest Services Associate. You will answer and route guest calls, provide information, and process requests with professionalism and courtesy.

You will coordinate with various departments, assist guests with access and billing issues, and help ensure a seamless guest experience while upholding The Gold Standards of service daily.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Contact appropriate department to resolve guest requests and follow up.
• Verify and adjust billing; operate the telephone switchboard and manage lines.
• Log guest requests and incidents in the computer for tracking and documentation.
• Develop and maintain positive working relationships and support team goals.
• Follow company policies; maintain professional appearance and confidentiality.

Skills

Guest services

Communication

Telephone etiquette

Education

High school diploma or GED

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi is seeking a Non-Management Front Desk/Guest Services Associate. You will answer and route guest calls, provide information, and process requests with professionalism and courtesy.

You will coordinate with various departments, assist guests with access and billing issues, and help ensure a seamless guest experience while upholding The Gold Standards of service daily.