Luxury Guest Hostess – Russian Speaker

Kempinski Hotels SA; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Kempinski Hotels in Dubai is seeking a Hostess for Villamore Restaurant who speaks Russian to deliver courteous, professional service and support guest satisfaction. The role reports to the Restaurant Manager in our luxury F&B outlet, requiring 1–2 years in a similar setting.

Ideal candidates will be fluent in English, possess excellent communication skills, and demonstrate upselling ability while maintaining impeccable standards.

Qualifications

• Minimum of 1 to 2 years’ experience in a similar position.
• Preferably in an international, luxury five-star hotel.
• English - excellent communication skills.

Responsibilities

• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully
• Ensure that the place of work and surrounding area is kept clean and organized at all times
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel
• Maintain and update the restaurants guest history
• Maintain a legible and up to date reservation book
• Maintain and coordinate the printing of the respective restaurant menus

Skills

Excellent English

Job description

Kempinski Hotels in Dubai is seeking a Hostess for Villamore Restaurant who speaks Russian to deliver courteous, professional service and support guest satisfaction. The role reports to the Restaurant Manager in our luxury F&B outlet, requiring 1–2 years in a similar setting.

Ideal candidates will be fluent in English, possess excellent communication skills, and demonstrate upselling ability while maintaining impeccable standards.