Waiter / Waitress - Luxury Hotel Food and Beverage Service

Accor Group; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Sofitel Dubai Jumeirah Beach seeks a professional Waiter/Waitress to deliver attentive luxury dining across à la carte and buffet settings. You will welcome guests, explain menus, take accurate orders, and coordinate with kitchen and service teams to ensure flawless service in a premium environment.

Ideal candidates have 1–2 years of food & beverage experience, excellent English communication, POS proficiency, and a strong understanding of luxury hospitality standards.

Qualifications

• High school diploma or equivalent required.
• Diploma in Hospitality or Hotel Management preferred.
• Minimum 1–2 years of food & beverage service experience in luxury settings.
• Experience in four- or five-star luxury hotels or premium dining venues.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Welcome guests and manage seating so they feel valued from arrival to departure.
• Take orders accurately and enter them into the POS system.
• Coordinate with kitchen and service teams to ensure timely delivery of courses.
• Maintain impeccable dining area presentation and hygiene standards.
• Provide personalized service and suggest menu items or pairings as appropriate.

Skills

English fluency

Table service

Guest service

Attention to detail

Education

High school diploma or equivalent

Diploma in Hospitality or Hotel Management (preferred)

Tools

POS systems

Job description

Waiter / Waitress - Luxury Hotel Food and Beverage Service

Waiter / Waitress - Luxury Hotel Food and Beverage Service Job Snapshot - Role: Waiter / Waitress - Location: Dubai, United Arab Emirates - Industry: Hospitality - Function: Food & Beverage Serving - Experience: Minimum 1-2 years of food and beverage service experience in a luxury hotel, high-end restaurant or premium dining venue - Job Type: Full Time - Work Arrangement: On-site

Position Overview Sofitel Dubai Jumeirah Beach is seeking a professional and guest-focused Waiter / Waitress to join its Food and Beverage team in Dubai, United Arab Emirates. In this role, you will deliver attentive and personalized dining service across à la carte restaurants and luxury buffet operations, ensuring that every guest enjoys a welcoming and memorable experience. You will welcome guests, explain menu selections, take accurate orders, coordinate with the kitchen, serve food and beverages, and maintain the highest standards of dining presentation and hygiene. The position also involves recommending menu items, recognizing guest preferences, supporting food and beverage sales, and creating thoughtful experiences that reflect Sofitel 's approach to luxury hospitality. The ideal candidate will have 1-2 years of relevant food and beverage service experience, excellent English communication skills, proficiency in Point of Sale systems, and a strong understanding of professional restaurant service standards.

Job Details - Country: United Arab Emirates - City: Dubai - Industry: Hospitality - Function: Food & Beverage Serving - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

• Guest Welcome and Dining Experience
  • Welcome guests warmly and address them by name whenever possible.
  • Assist with seating arrangements according to guest preferences.
  • Present menus and explain daily specials.
  • Provide information about dishes, ingredients and preparation methods.
  • Recommend suitable food and beverage combinations.
  • Identify dietary preferences, food allergies and special requests.
  • Deliver attentive service throughout the dining experience.
  • Recognize special occasions and opportunities for personalized hospitality.
  • Maintain a courteous and professional approach during guest interactions.
• À La Carte Food and Beverage Service
  • Follow the established sequence of service for à la carte dining.
  • Take guest orders accurately and enter them into the Point of Sale system.
  • Communicate food and beverage orders to the kitchen and relevant service teams.
  • Coordinate service timing to ensure efficient delivery.
  • Serve food and beverages according to hotel presentation standards.
  • Monitor tables and respond promptly to guest requirements.
  • Refill beverages and clear used tableware discreetly.
  • Maintain guest comfort without unnecessarily interrupting conversations.
  • Present accurate bills and process guest payments efficiently.
  • Thank guests and provide a warm farewell.
• Luxury Buffet Service
  • Welcome and guide guests through buffet dining areas.
  • Explain buffet selections, dish concepts and available food stations.
  • Provide information about live cooking stations.
  • Assist guests with questions about buffet items and ingredients.
  • Monitor food presentation and buffet service arrangements.
  • Ensure serving utensils are available and replenished when required.
  • Maintain cleanliness and hygiene throughout buffet operations.
  • Coordinate with colleagues to support efficient service during busy periods.
  • Ensure buffet areas reflect the hotel 's luxury presentation standards.
• Personalized Guest Service
  • Observe guest preferences and respond to individual requirements.
  • Recognize opportunities to enhance the dining experience through thoughtful service.
  • Support Sofitel 's Cousu Main approach to tailor-made hospitality.
  • Pay attention to special occasions and guest celebrations.
  • Offer suitable recommendations based on guest interests.
  • Maintain awareness of guest satisfaction during service.
  • Communicate relevant guest preferences to colleagues when appropriate.
  • Help create memorable dining experiences through attentive hospitality.
• Menu Knowledge and Product Recommendations
  • Maintain accurate knowledge of food and beverage menus.
  • Understand the ingredients and preparation methods of available dishes.
  • Identify potential allergens and communicate relevant information accurately.
  • Stay informed about daily specials and outlet promotions.
  • Develop familiarity with beverage selections and wine list offerings.
  • Recommend appropriate food and beverage pairings.
  • Identify suitable opportunities to promote menu items and beverages.
  • Provide clear answers to guest questions about available dining options.
• Restaurant Preparation and Presentation
  • Complete assigned pre-service mise en place activities.
  • Prepare tables according to established restaurant layouts.
  • Arrange chairs, table settings and service equipment.
  • Polish silverware and glassware before service.
  • Prepare and organize table linen.
  • Stock side stations with necessary service items.
  • Check dining areas for cleanliness and presentation.
  • Ensure service stations are organized and ready for operation.
  • Maintain dining area presentation throughout the shift.
• Cleaning and Hygiene Standards
  • Complete assigned post-service cleaning duties.
  • Perform scheduled deep-cleaning and side-work activities.
  • Maintain clean tables, chairs and service areas.
  • Follow established food handling and hygiene procedures.
  • Comply with HACCP requirements and applicable local food safety regulations.
  • Observe occupational health and safety procedures.
  • Maintain proper personal hygiene throughout the shift.
  • Follow Sofitel 's uniform and grooming standards.
  • Handle service equipment carefully and maintain a safe working environment.
• Service Quality and Team Coordination
  • Work closely with kitchen and restaurant colleagues to support efficient service.
  • Communicate guest requirements and special requests accurately.
  • Report guest complaints or service concerns to the Supervisor or Manager.
  • Notify management about damaged equipment or furnishings.
  • Support colleagues during busy service periods.
  • Follow established restaurant procedures and service standards.
  • Maintain a professional attitude when responding to operational challenges.
  • Contribute to a welcoming and organized dining environment.

Required Qualifications and Experience

• Education
  • High school diploma or equivalent.
  • Diploma in Hospitality or Hotel Management is preferred.
• Professional Experience
  • Minimum 1-2 years of food and beverage service experience.
  • Experience in a four-star or five-star luxury hotel, high-end restaurant or premium dining venue.
  • Previous experience with both à la carte and luxury buffet service concepts is preferred.
  • Familiarity with professional restaurant service procedures.
  • Understanding of guest service expectations in a premium dining environment.
• Food and Beverage Service Skills
  • Ability to deliver professional table service.
  • Understanding of à la carte service procedures.
  • Familiarity with buffet presentation and service requirements.
  • Knowledge of restaurant mise en place and table preparation.
  • Ability to explain menu selections and food preparation methods.
  • Understanding of food ingredients and potential allergens.
  • Ability to recommend food and beverage pairings.
  • Awareness of guest preferences and personalized service expectations.
• Technical Skills
  • Proficiency in Point of Sale (POS) systems.
  • Ability to enter and manage guest orders accurately.
  • Familiarity with restaurant billing and payment procedures.
  • Ability to coordinate orders with kitchen personnel.
  • Understanding of food safety and hygiene requirements.
  • Knowledge of HACCP principles relevant to restaurant service.
• Communication and Language Skills
  • Fluency in spoken and written English.
  • Ability to communicate clearly with guests and colleagues.
  • Professional and courteous interpersonal skills.
  • Confidence explaining menus and responding to guest inquiries.
  • Additional language skills, including Arabic, French, Russian or German, are an advantage.
• Personal Attributes
  • Warm and welcoming personality.
  • Strong customer service orientation.
  • Attention to detail and presentation.
  • Ability to recognize and respond to guest needs.
  • Positive approach to teamwork.
  • Professional appearance and grooming.
  • Ability to remain organized during busy service periods.
  • Commitment to delivering consistent luxury hospitality standards.
• Physical and Scheduling Requirements
  • Ability to stand and walk for extended periods.
  • Ability to carry service trays during restaurant operations.
  • Willingness to work varied shifts according to operational requirements.
  • Availability to work weekends and public holidays.

Working at Sofitel Dubai Jumeirah Beach

Sofitel Dubai Jumeirah Beach is a five-star luxury hotel located in Jumeirah Beach Residence, with direct access to The Walk and the beachfront destination known as The Beach. The hotel offers 444 rooms and suites with panoramic views of the Arabian Gulf, Bluewaters Island, Ain Dubai and Palm Jumeirah. Luxury accommodation and culinary excellence are central to the hotel 's guest experience. As a Waiter / Waitress, you will contribute to the dining experience by combining professional food and beverage service with genuine attention to individual guest preferences. You will work alongside restaurant and kitchen colleagues to maintain presentation standards, support smooth service operations and deliver memorable hospitality.

About Sofitel and Accor

Sofitel is part of the Accor hospitality network and is known for its approach to luxury service, combining French-inspired hospitality with local experiences. At Sofitel Dubai Jumeirah Beach, the dining experience emphasizes personalized attention, thoughtful presentation and professional service. The hotel 's Cousu Main philosophy encourages colleagues to create tailor‑made guest experiences through attention to detail and genuine care. As part of the Food and Beverage team, you will help maintain these standards while contributing to a welcoming and memorable dining environment.