Guest Experience Supervisor, Luxury Hospitality

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; On-site; AED 42,000 - 65,000; Full time

Job summary

The Ritz-Carlton DIFC is seeking a non-management Front Desk/Guest Services professional to process guest check-ins, manage payments, and issue room keys. You will balance cash, prepare daily reports, and assist in training team members to uphold our Gold Standards.

Located at DIFC, this full-time role requires attentiveness to guest needs, excellent communication, and teamwork to ensure a seamless guest experience at all times.

Qualifications

• High school diploma or GED required.
• Stability and reliability in a fast-paced hotel environment preferred.
• Strong guest-service orientation and teamwork skills.

Responsibilities

• Process guest check-ins: verify identity, payment method, assign room and issue key.
• Balance cash, process payments, and generate daily reports/logs.
• Assist in training, coaching and motivating team members; uphold Ritz-Carlton standards.
• Provide directions and property information; fulfill guest requests promptly and follow up.

Education

High school diploma or GED

Job description

The Ritz-Carlton DIFC is seeking a non-management Front Desk/Guest Services professional to process guest check-ins, manage payments, and issue room keys. You will balance cash, prepare daily reports, and assist in training team members to uphold our Gold Standards.

Located at DIFC, this full-time role requires attentiveness to guest needs, excellent communication, and teamwork to ensure a seamless guest experience at all times.