Luxury Guest Experience Manager — Lead & Delight Guests

Delano Dubai; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Delano Dubai, a flagship luxury property on Bluewaters Island, seeks a Guest Experience Manager to elevate every guest stay. You will drive personalized experiences, anticipate guest needs, and coordinate with Front Office, Housekeeping, F&B, and Concierge to ensure a seamless journey from check-in to check-out.

Lead a dedicated guest experience team, train staff on hospitality standards, handle complex guest requests, and implement loyalty initiatives.

Qualifications

• Minimum 3-5 years in hospitality or guest services, with 2+ years in a supervisory role.
• Bachelor’s degree in Hospitality Management, Business, or related field preferred.

Responsibilities

• Lead the Guest Experience team to deliver personalized, high-quality services.
• Monitor guest feedback and resolve issues to exceed expectations.
• Collaborate with Front Office, Housekeeping, F&B and Concierge for seamless guest journeys.
• Develop personalized itineraries and experiences for guests and VIPs.
• Champion a culture of excellence, attention to detail and service quality.

Skills

Leadership

Guest relations

Customer service

Communication

Team collaboration

Education

Bachelor's degree in Hospitality Management/Business

Tools

Hotel management software

Microsoft Office

Job description

Delano Dubai, a flagship luxury property on Bluewaters Island, seeks a Guest Experience Manager to elevate every guest stay. You will drive personalized experiences, anticipate guest needs, and coordinate with Front Office, Housekeeping, F&B, and Concierge to ensure a seamless journey from check-in to check-out.

Lead a dedicated guest experience team, train staff on hospitality standards, handle complex guest requests, and implement loyalty initiatives.