Guest Experience Leader: Luxury Service & VIP Care

Delano; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Delano Dubai is seeking a Guest Experience Manager to lead the guest journey from check-in to check-out, ensuring memorable stays. You will anticipate guest needs, resolve issues, and collaborate with multiple departments to deliver personalized, high-quality service.

The role requires 3–5 years in hospitality with strong leadership, problem-solving and communication skills, plus proficiency in hotel software and MS Office.

Qualifications

• 3–5 years of hospitality or guest services experience.
• Bachelor's degree in Hospitality Management, Business, or related field.
• Strong leadership, interpersonal and communication skills.
• Proficiency in hotel management software and Microsoft Office.
• Ability to anticipate and address guest needs proactively.
• Attention to detail with a focus on customer service.

Responsibilities

• Monitor guest feedback and identify areas for improvement.
• Create personalized, memorable guest experiences.
• Address guest concerns promptly to maintain satisfaction.
• Lead and train the Guest Experience team to standards of excellence.
• Collaborate with Front Office, Housekeeping, F&B and Concierge.
• Develop guest loyalty programs and track guest preferences.

Skills

Leadership

Interpersonal skills

Communication

Problem-solving

Customer service

Multitasking

Hotel management software

Microsoft Office

Education

Bachelor's degree in Hospitality Management, Business, or related field

Tools

Hotel management software

Microsoft Office

Job description

Delano Dubai is seeking a Guest Experience Manager to lead the guest journey from check-in to check-out, ensuring memorable stays. You will anticipate guest needs, resolve issues, and collaborate with multiple departments to deliver personalized, high-quality service.

The role requires 3–5 years in hospitality with strong leadership, problem-solving and communication skills, plus proficiency in hotel software and MS Office.