Cluster Reservations Supervisor - InterContinental Hotel And Residences Abu Dhabi

IHG Hotels & Resorts; Abu Dhabi; Presencial; AED 156.000 - 246.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Room discounts

Training programs

Descripción de la vacante

InterContinental Abu Dhabi, part of IHG Hotels & Resorts, seeks a Cluster Reservations Supervisor to oversee reservations operations across the hotel and residences, ensuring accurate bookings and high service standards.

You will lead the reservations team, monitor availability and rates, and collaborate with Front Office, Sales and Revenue Management to maximise occupancy and revenue while maintaining brand standards and guest satisfaction.

Formación

• Experience in hotel reservations, preferably in a supervisory role within a luxury hotel environment.
• Strong knowledge of hotel reservation systems and distribution channels.
• Understanding of room inventory management, rate structures, and revenue optimisation.
• Excellent communication, organisational, and problem-solving skills.
• Guest-focused approach with strong attention to detail.
• Ability to lead a team, manage priorities, and work effectively in a fast-paced environment.
• Proficiency in English; additional languages will be an advantage.

Responsabilidades

• Supervise the daily reservations operations, ensuring all bookings are handled accurately and efficiently.
• Lead, guide, and support the reservations team to deliver exceptional guest service.
• Monitor room availability, rates, booking patterns, and reservation forecasts to maximise occupancy and revenue opportunities.
• Ensure all reservations, amendments, cancellations, and guest requests are processed accurately and in a timely manner.
• Coordinate closely with the Front Office, Sales, Revenue Management, and other departments to ensure seamless guest experiences.
• Handle guest enquiries, special requests, and reservation-related concerns professionally.
• Maintain accurate reservation records and ensure compliance with hotel policies and brand standards.
• Support team training, performance monitoring, and continuous improvement of reservations procedures.
• Ensure effective communication and coordination between the hotel and residences reservations operations.

Conocimientos

Leadership

Customer service

Communication

Problem solving

Organisational skills

Team management

Attention to detail

English language

Herramientas

PMS systems

GDS

Descripción del empleo

Job Description:

At InterContinental Hotel & Residences Abu Dhabi, we create unforgettable experiences through heartfelt service and genuine hospitality. We are looking for a passionate and detail-oriented Cluster Reservations Supervisor to join our team and support our reservations operations across the hotel and residences.

A little taste of your day-to-day:

• Supervise the daily reservations operations, ensuring all bookings are handled accurately and efficiently.


• Lead, guide, and support the reservations team to deliver exceptional guest service.


• Monitor room availability, rates, booking patterns, and reservation forecasts to maximise occupancy and revenue opportunities.


• Ensure all reservations, amendments, cancellations, and guest requests are processed accurately and in a timely manner.


• Coordinate closely with the Front Office, Sales, Revenue Management, and other departments to ensure seamless guest experiences.


• Handle guest enquiries, special requests, and reservation-related concerns professionally.


• Maintain accurate reservation records and ensure compliance with hotel policies and brand standards.


• Support team training, performance monitoring, and continuous improvement of reservations procedures.


• Ensure effective communication and coordination between the hotel and residences reservations operations.

What we need from you:

• Previous experience in hotel reservations, preferably in a supervisory role within a luxury hotel environment.


• Strong knowledge of hotel reservation systems and distribution channels.


• Good understanding of room inventory management, rate structures, and revenue optimisation.


• Excellent communication, organisational, and problem-solving skills.


• A guest-focused approach with strong attention to detail.


• The ability to lead a team, manage priorities, and work effectively in a fast-paced environment.


• Proficiency in English; additional languages will be an advantage.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Requirements: