Luxury Front Desk Lead: VIP Guest Experience

fourseasons; Abu Dhabi; On-site; AED 420,000 - 660,000; Full time

Benefits offered by this job

Accommodation at other Four Seasons

Dry cleaning for employee uniforms

Employee meals

Job summary

Four Seasons Hotel Abu Dhabi at Al Maryah Island seeks an Assistant Front Office Manager to oversee front desk operations and respond to guest requests with efficient, personalized service. You will supervise the desk team, manage shifts, and ensure flawless guest experiences across all touchpoints.

The role requires 2–3 years in luxury front desk, fluency in English and Arabic, and strong leadership. You will collaborate with Sales, Catering, and Reservations to optimize occupancy and guest

Qualifications

• 2–3 years' experience in a luxury hotel front office.
• Proficient in English and Arabic.
• Strong leadership and communication skills.

Responsibilities

• Monitor VIP arrivals and departures.
• Schedule front desk staff to maximise service within budget.
• Train and supervise front desk team.
• Resolve guest problems and emergencies.
• Coordinate with sales, catering and reservations for seamless operations.

Skills

Front desk supervision

Guest relations

Staff training

VIP guest handling

Cash handling

Shift leadership

Problem solving

Tools

HotSOS

Job description

Four Seasons Hotel Abu Dhabi at Al Maryah Island seeks an Assistant Front Office Manager to oversee front desk operations and respond to guest requests with efficient, personalized service. You will supervise the desk team, manage shifts, and ensure flawless guest experiences across all touchpoints.

The role requires 2–3 years in luxury front desk, fluency in English and Arabic, and strong leadership. You will collaborate with Sales, Catering, and Reservations to optimize occupancy and guest