Luxury Front Desk Concierge — Guest Experience Specialist

Four Seasons Hotel; Abu Dhabi; On-site; AED 100,000 - 167,000; Full time

Benefits offered by this job

Excellent Training and Development

Complimentary Employee Meals

Complimentary Accommodation at Four Se

Complimentary Dry Cleaning for Uniform

Job summary

Four Seasons Hotel Abu Dhabi is seeking a dedicated Night Shift Front Office Agent to warmly greet guests, register arrivals, explain accommodations, and manage payments. You will be responsible for efficient room assignment and issuing keys while maintaining Four Seasons standards.

You will handle guest requests with personalized recommendations, assist with luggage and concierge support, and process check-outs, deposits, and transactions with accuracy.

Responsibilities

• Greet and check in guests, explain accommodations and payment methods.
• Handle check-out and present guest bill to ensure accuracy.
• Respond to guest requests with personalized recommendations while following Four Seasons policies.
• Assist with luggage delivery and concierge support, coordinating with other departments as needed.
• Use hotel computer systems to check guests in/out and block rooms; manage keys and deposits.

Job description

Four Seasons Hotel Abu Dhabi is seeking a dedicated Night Shift Front Office Agent to warmly greet guests, register arrivals, explain accommodations, and manage payments. You will be responsible for efficient room assignment and issuing keys while maintaining Four Seasons standards.

You will handle guest requests with personalized recommendations, assist with luggage and concierge support, and process check-outs, deposits, and transactions with accuracy.