Luxury Front Desk Agent — VIP Service & Upgrades

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 72,000 - 120,000; Full time

Benefits offered by this job

Salary in AED (Dirhams)

Healthcare package

Leave policy

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island is seeking a Front Office Agent – Resort Tower to join the Resort Tower Operations team. You will welcome guests, manage check-in/check-out, and coordinate with housekeeping and other departments to ensure seamless service.

The ideal candidate has front office or guest services experience in a luxury setting, excellent communication, and strong attention to detail. Proficiency in PMS and Microsoft Office, plus English fluency, are required.

Qualifications

• Previous experience in front office or guest services preferred, ideally in a luxury setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Proficiency in property management systems and Microsoft Office.
• Fluency in English; additional languages are a plus.

Responsibilities

• Welcome guests with genuine hospitality and assist with check-in/check-out procedures.
• Handle room assignments, billing inquiries, and guest requests efficiently and accurately.
• Provide information about resort amenities, services, and local attractions.
• Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.
• Respond to guest concerns and service recovery situations with professionalism and empathy.
• Maintain accurate guest records and ensure confidentiality of personal information.
• Promote resort services and upsell room upgrades or packages when appropriate.
• Ensure the front desk area is clean, organized, and aligned with brand standards.
• Follow all operational procedures and safety protocols.
• Support VIP arrivals and special requests with personalized attention.

Skills

Front office experience

Guest services

Communication

Interpersonal skills

Attention to detail

Multitasking

Property management systems

Microsoft Office

English fluency

Forbes Travel Guide standards

Tools

Property management systems

Microsoft Office

Job description

Wynn Al Marjan Island is seeking a Front Office Agent – Resort Tower to join the Resort Tower Operations team. You will welcome guests, manage check-in/check-out, and coordinate with housekeeping and other departments to ensure seamless service.

The ideal candidate has front office or guest services experience in a luxury setting, excellent communication, and strong attention to detail. Proficiency in PMS and Microsoft Office, plus English fluency, are required.