Luxury Front Office Command Center Agent

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island is seeking a Command Center Agent – Front Office to join its luxury Front Office Call Center team in Ras Al Khaimah, UAE. You will handle guest calls, emails and requests with Forbes Five-Star standards, ensuring accurate information and timely service.

Ideal candidates have 2+ years in Forbes Travel Guide luxury hospitality or call center roles, fluent English, and proficiency in MS Office and Opera Cloud.

Qualifications

• Minimum 2 years in Forbes Travel Guide or luxury hospitality.
• Experience in Call Center, Guest Relations, or Front Office operations.
• Excellent verbal and written communication skills.

Responsibilities

• Answer incoming calls in a timely, professional manner per brand standards.
• Respond to pre-arrival emails and guest communications accurately and efficiently.
• Assist guests with room reservations, service requests and inquiries.

Skills

Verbal communication

Written communication

Multitasking

Guest-centric mindset

Telephone etiquette

Attention to detail

Confidentiality

Tools

MS Office

Opera Cloud

Job description

Wynn Al Marjan Island is seeking a Command Center Agent – Front Office to join its luxury Front Office Call Center team in Ras Al Khaimah, UAE. You will handle guest calls, emails and requests with Forbes Five-Star standards, ensuring accurate information and timely service.

Ideal candidates have 2+ years in Forbes Travel Guide luxury hospitality or call center roles, fluent English, and proficiency in MS Office and Opera Cloud.