Front Desk Agent

Four Seasons; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Work authorization

Service charge

End of service gratuity

Staff housing

Gym and pool facilities

Medical and life insurance

Paid annual leave

Staff transportation to/from work

Learning & development programs

International transfer opportunities

Job summary

Four Seasons Resort Dubai at Jumeirah Beach is seeking a Front Desk Agent to warmly welcome guests, check them in and explain room amenities, while handling payments and billing accurately. Responsibilities include managing guest inquiries, coordinating with hotel services, resolving concerns with courtesy, and ensuring a seamless, personalised stay for every guest.

The position is on-site in Dubai and offers a competitive tax-free salary with service charge, gratuity, staff housing, and

Qualifications

• 1+ years’ experience working within a luxury hotel or similar environment is considered an asset.
• Excellent interpersonal and communication skills.
• Cross‑cultural sensitivity and customer service orientation.
• Guest-centricity and understanding the importance of guests’ preferences.

Responsibilities

• Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.
• Check guests out of the hotel, preparing and explaining the bill.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assist guests in all inquiries related to hotel services, hours of operation, key hotel personnel, in-house events, directions, etc.
• Respond to all guest requests accurately and in a timely manner; interactions are in person and by phone.
• Resolve guest complaints and find opportunities to recognize and personalize the service experience for all guests.

Skills

Interpersonal skills

Communication skills

Cross-cultural sensitivity

Guest-centricity

Job description

Front Desk Agent

Location

Four Seasons Resort Dubai at Jumeirah Beach – a luxury hotel with 237 rooms including 49 suites.

What you will do

• Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.
• Check guests out of the hotel, preparing and explaining the bill.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assist guests in all inquiries related to hotel services, hours of operation, key hotel personnel, in‑house events, directions, etc.
• Respond to all guest requests accurately and in a timely manner; interactions are in person and by phone.
• Resolve guest complaints and find opportunities to recognize and personalize the service experience for all guests.

What you bring

• 1+ years’ experience working within a luxury hotel or similar environment is considered an asset.
• Excellent interpersonal and communication skills.
• Cross‑cultural sensitivity and customer service orientation.
• Guest‑centricity and understanding the importance of guests’ preferences.

What we offer

• Work authorization.
• Competitive tax‑free salary and service charge.
• End of service gratuity.
• Complimentary full board living accommodation in high‑quality staff housing.
• Vibrant fitness facilities, including gym and swimming pool.
• Free transportation to and from work.
• Medical and life insurance.
• Paid annual leave.
• Paid home leave tickets.
• Social and sporting events.
• Learning & development programs.
• Career opportunities and international transfer.
• And more.

Schedule & Hours

• 6 days per week over 48 working hours.