Luxury Concierge Agent - Elevate Guest Experiences

Four Seasons; Dubai; On-site; AED 96,000 - 192,000; Full time

Benefits offered by this job

Medical and life insurance

Paid annual leave

End of service gratuity

Staff housing

Free transportation to work

Career opportunities and international

Job summary

Four Seasons Dubai at Jumeirah Beach is seeking a Front Office professional to deliver exceptional guest experiences with warmth and professionalism. You will coordinate check-in/check-out, assist guests with local recommendations, and support transportation and activity arrangements.

The role emphasizes guest-centric service, cross-cultural communication, and collaboration with multiple departments to maintain the luxury standard.

Qualifications

• 1+ years’ experience working in a luxury hotel front desk or similar setting.
• Strong communication and guest service orientation.
• Ability to work across cultures with guests from diverse backgrounds.

Responsibilities

• Provide upscale guest service experiences throughout the stay.
• Assist guests with local recommendations, dining, and transport arrangements.
• Monitor service standards and capture guest feedback for improvements.
• Collaborate with other departments to ensure seamless guest experiences.

Skills

Interpersonal skills

Communication

Cross-cultural sensitivity

Guest-centric mindset

Job description

Four Seasons Dubai at Jumeirah Beach is seeking a Front Office professional to deliver exceptional guest experiences with warmth and professionalism. You will coordinate check-in/check-out, assist guests with local recommendations, and support transportation and activity arrangements.

The role emphasizes guest-centric service, cross-cultural communication, and collaboration with multiple departments to maintain the luxury standard.