VIP Gaming & F&B Butler

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 180,000 - 260,000; Full time

Benefits offered by this job

Healthcare package

Life insurance

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island is seeking a Gaming Butler - F&B Butler Services to join its prestigious Food & Beverage team at the UAE resort. You will provide personalized service to VIP and VVIP guests in Sky Gaming and Salon Privé, delivering refined food, wine, cocktails, and premium beverages with discretion.

Minimum 3 years in luxury F&B, strong attention to privacy, and exceptional guest service skills are essential.

Qualifications

• Minimum 3 years of luxury Food & Beverage, butler, private club, fine dining, or integrated resort experience.
• Strong practical competence in refined food service and premium beverage service.
• Discretion, situational awareness, memory for preferences, and confidence serving high-profile international guests.
• Ability to read guest cues, work calmly around active gaming play, and manage multiple precise service requests without intrusion.
• Strong communication, interpersonal, teamwork, and problem-solving skills.
• Fluent spoken English; additional languages are an advantage.
• High standards of grooming, personal hygiene, integrity, and professional conduct.
• Able to work rotating shifts, nights, weekends, public holidays, and extended hours as operationally required.

Responsibilities

• Provide discreet, anticipatory, and personalized food and beverage service to VIP and VVIP guests in Sky Gaming and Salon Privé, adapting the style and pace of service to each guest and the rhythm of active play.
• Prepare assigned private salons, side stations, service equipment, amenities, menus, and guest-specific arrangements before arrival and maintain readiness throughout the shift.
• Review approved guest preferences, dietary information, allergies, privacy expectations, and service instructions before engagement, and protect all information from unnecessary disclosure.
• Welcome and orient guests with polished brevity, introducing relevant salon features and available food and beverage services without interrupting gaming activity.
• Take accurate orders, make informed recommendations, and deliver refined food, wine, spirits, cocktails, bottle service, specialty coffee and tea, and non-alcoholic beverages in accordance with role certification and SOPs.
• Coordinate with Bartenders, Culinary, Runners, Hosts / Hostesses, Stewarding, and Gaming Operations to ensure accurate preparation, discreet movement, and timely delivery.
• Observe guest cues and service timing, maintain a calm presence, clear discreetly, and avoid unnecessary conversation, repeated questioning, or interruption during play.
• Check product quality, presentation, temperature, glassware, accompaniments, and order completeness before entering a private salon.
• Record orders and charges accurately in the approved system and follow controls for complimentary, hosted, or specially authorized service.
• Maintain assigned salons, pantries, and service stations in immaculate condition, replenishing through the Runner and reporting shortages or defects to the Supervisor.
• Handle guest concerns within role authority, preserve privacy and continuity of play, and escort sensitive, financial, security, or service-recovery matters promptly.

Skills

Discretion

Guest service

Communication

Teamwork

Job description

Wynn Al Marjan Island is seeking a Gaming Butler - F&B Butler Services to join its prestigious Food & Beverage team at the UAE resort. You will provide personalized service to VIP and VVIP guests in Sky Gaming and Salon Privé, delivering refined food, wine, cocktails, and premium beverages with discretion.

Minimum 3 years in luxury F&B, strong attention to privacy, and exceptional guest service skills are essential.