Luxury Electric Guest Shuttle Driver

Serco; Abu Dhabi; On-site; AED 90,000 - 120,000; Full time

Job summary

Serco in Abu Dhabi is hiring an Electric Buggy Operator to deliver safe, efficient passenger transport on a 24/7 shift schedule. The role requires exceptional hospitality, strong guest focus, and adherence to safety and service standards.

Reporting to the Operations Service Team Leader, you will interact with guests, assist diverse needs, and maintain vehicle readiness, aiming for high guest satisfaction and clear compliance with HSQE and company policies.

Qualifications

• Minimum high school diploma (Bachelor’s degree preferred).
• Hospitality or customer service certification is an advantage.
• Fluency in English is mandatory; Arabic or additional languages highly preferred.
• Driving license from UAE or home country.
• Minimum 2 years of experience in customer service, hospitality, luxury service, guest relations, or a similar guest-facing environment.
• Experience working in high-volume hospitality, leisure, retail, or customer service environments is preferred.
• Demonstrated ability to achieve service-related KPIs and maintain high guest satisfaction levels.

Responsibilities

• Safely transport guests across the property in full compliance with safety procedures and service standards.
• Adhere strictly to designated routes, speed limits, and operational guidelines.
• Conduct pre-operation inspections to ensure vehicle readiness, cleanliness, and safety.
• Provide a warm, welcoming, and respectful experience, reflecting the highest standards of hospitality.
• Engage guests with a positive attitude, professional demeanor, and proactive assistance.
• Support all guest categories, including elderly guests, guests with mobility requirements, families, and children.

Skills

Customer service

Hospitality

Guest relations

Communication

Safety awareness

Education

High school diploma

Bachelor's degree preferred

Job description

Serco in Abu Dhabi is hiring an Electric Buggy Operator to deliver safe, efficient passenger transport on a 24/7 shift schedule. The role requires exceptional hospitality, strong guest focus, and adherence to safety and service standards.

Reporting to the Operations Service Team Leader, you will interact with guests, assist diverse needs, and maintain vehicle readiness, aiming for high guest satisfaction and clear compliance with HSQE and company policies.