Electric Buggy Driver

SERCO Limited; Abu Dhabi; On-site; AED 78,000 - 100,000; Full time

Job summary

Serco is hiring an Electric Buggy Operator to transport passengers safely around airport terminals while upholding the highest standards of hospitality. You will follow designated routes, perform pre-operation checks, and ensure passenger comfort with a proactive, friendly approach.

The role requires minimum 2 years in customer service or aviation, fluency in English, and a UAE driving license. A flexible shift pattern across 7 days and 24 hours is expected.

Qualifications

• Minimum 2 years in customer service, hospitality or aviation.
• Experience in high-volume environments.
• Proven track record of delivering exceptional service.
• Ability to meet KPIs related to service quality and customer satisfaction.

Responsibilities

• Safely transport passengers across terminal areas in compliance with safety procedures.
• Adhere to routes, speed limits and operational guidelines.
• Perform pre-operation checks to ensure buggy readiness and safety.
• Provide a warm, welcoming, respectful experience reflecting high hospitality standards.
• Engage passengers with a positive attitude and proactive assistance.
• Support all passenger categories including Elderly, PRM, Children, etc.

Skills

Customer service

Hospitality

Aviation

High-volume environments

KPIs

Education

High school diploma

Bachelor’s degree (preferred)

Tools

Driving license

Job description

Electric Buggy Operator

Impact a better future

Serco At Serco we bring together the right people technology and partners to deliver innovative solutions that impact a better future We have been operating in the Middle East since 1947 and have a profound understanding of the region With over 4 500 colleagues here we support governments across defence space transport emergency services justice and migration and other vital public services Our core capabilities span service design and advisory customer experience complex programme management systems integration and asset and facilities management alongside environmental and case management services Guided by our unique service model we work together with clients and partners to achieve long-term visions and tackle some of the world s most complex challenges

Key Accountabilities

• Safely transport passengers across terminal areas in full compliance with airport safety procedures
• Adhere strictly to designated routes speed limits and operational guidelines
• Conduct pre-operation checks to ensure buggy readiness and safety
• Ensure careful and defensive driving at all times prioritizing passenger safety and comfort
• Provide a warm welcoming and respectful experience reflecting high standard of hospitality
• Engage passengers with a positive attitude smile and proactive assistance
• Support all passenger categories such as Elderly PRM Children etc
• Demonstrate patience empathy and adaptability with diverse passenger needs
• Maintain high visibility and approachability within assigned areas
• Identify passengers in need of assistance proactively rather than waiting for requests
• Comply with all operational procedures safety regulations and service standards
• Maintain discipline and adherence to operational instructions at all times
• Understand and provide information about airport facilities i e toilets information counters airline office etc to travelling passengers
• Report faults to the Operations Service Team Leader advised
• Report unattended items to ADAC and according to SOP keeping the operations Service Team Leader informed
• To work within shift rota to cover 7 day week 24 hours day including statutory holiday periods
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Promotes a good HSQE and Information Security culture among their peers subcontractors and third parties
• To exercise a personal duty of care for their own health safety and welfare and for those affected by their acts or omissions
• Ensure compliance with the Serco Management System and all relevant business processes procedures and work instructions to deliver all work with appropriate quality and governance standards

Requirements

• Minimum 2 years in customer service hospitality or aviation
• Experience in high-volume environments preferred
• Proven track record in delivering exceptional service
• Proven ability to meet KPIs related to service quality and customer satisfaction

Join Us

At Serco we believe there is a place here for everyone A place where you can bring your authentic self to work every day Our workplace culture is one that embraces diversity and fosters equity respect and belonging for every individual We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day

• Minimum high school diploma (Bachelor’s degree preferred)
• Hospitality or customer service certification is an advantage
• Fluency in English is mandatory; Arabic or additional languages highly preferred
• Driving license from UAE or home country