Luxury Butler: Personal Guest Experience Lead

Banyan Tree Dubai; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Banyan Tree Dubai is seeking a Butler to deliver highly personalised, discreet service across the guest journey. You will anticipate needs, manage preferences, and create memorable experiences reflecting Banyan Tree's luxury hospitality.

As a key ambassador, you will maintain privacy, coordinate with departments, and ensure every interaction is warm and professional while upholding brand standards and exceptional guest care.

Qualifications

• Previous experience as a Butler or related luxury hospitality role.
• Excellent spoken and written English; other languages advantageous.
• Strong understanding of luxury guest service and hotel operations.

Responsibilities

• Welcome guests warmly and provide a seamless arrival experience.
• Escort guests to their accommodation and introduce room features and services.
• Build rapport and personalise stays based on guest preferences.
• Coordinate all aspects of the guest stay and act as primary contact for requests.
• Deliver amenities, gifts and personalised welcome arrangements.
• Maintain confidentiality and privacy at all times.
• Coordinate with Front Office, Housekeeping, Concierge and F&B for seamless service.

Skills

Luxury guest service

Guest journey management

Communication skills

English proficiency

Job description

Banyan Tree Dubai is seeking a Butler to deliver highly personalised, discreet service across the guest journey. You will anticipate needs, manage preferences, and create memorable experiences reflecting Banyan Tree's luxury hospitality.

As a key ambassador, you will maintain privacy, coordinate with departments, and ensure every interaction is warm and professional while upholding brand standards and exceptional guest care.