Luxury Beauty Store Supervisor — VIP Clienteling & Experience

Chalhoub Group; Al Ain; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Employee discounts

Job summary

Chalhoub Group is a leading luxury retailer in the Middle East, partnering with Maison Margiela and other prestigious brands. The role focuses on delivering exceptional service, building client relationships and driving store performance in a premium environment.

You will lead a team, maintain brand standards, and leverage digital tools to enhance the customer journey from in-store to post-purchase. The position emphasizes customer-first service, collaboration, and operational excellence.

Qualifications

• Experience in luxury retail, preferably within beauty or fragrance.
• Proven ability to lead, coach and motivate a team.
• Strong communication and interpersonal skills with a customer-first mindset.
• Commercial awareness and ability to contribute to sales targets.
• Experience in clienteling, VIP relationships and loyalty building.

Responsibilities

• Lead by example, representing the Maison Margiela's values and philosophy through all customer and team interactions.
• Promote a positive and collaborative work environment, encouraging team engagement and communicating feedback or concerns to the Head of Retail.
• Deliver exceptional customer experiences, build lasting relationships with clients and manage VIP guest relationships to strengthen loyalty.
• Handle customer feedback and complaints professionally, ensuring timely and effective resolutions.
• Maintain high standards of visual merchandising, store cleanliness, staff grooming and stock replenishment in line with brand guidelines.
• Support daily store operations, including staff scheduling, shop floor coverage, stock movement tracking and inventory audits.
• Ensure compliance with retail procedures, company policies, and health, safety and security standards.
• Support store projects, promotional initiatives and community events to drive sales, increase customer engagement and enhance brand awareness.
• Leverage available digital tools and clienteling platforms to strengthen customer relationships and enhance the in-store and post-purchase experience.

Skills

Leadership

Customer service

Communication

Sales skills

VIP clienteling

Visual merchandising

Job description

Chalhoub Group is a leading luxury retailer in the Middle East, partnering with Maison Margiela and other prestigious brands. The role focuses on delivering exceptional service, building client relationships and driving store performance in a premium environment.

You will lead a team, maintain brand standards, and leverage digital tools to enhance the customer journey from in-store to post-purchase. The position emphasizes customer-first service, collaboration, and operational excellence.