Luxury Bar Floor Supervisor - Guest Experience Lead

DELANO; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Rose Bar DELANO Dubai is seeking a Junior Supervisor to support day‑to‑day operations and lead by example on the floor, delivering a refined yet relaxed guest experience that reflects DELANO’s lifestyle luxury standards.

You will supervise service flow, guide the team, and ensure brand standards are consistently delivered while maintaining a highly collaborative environment across bar, kitchen and FOH.

Qualifications

• Previous luxury/hospitality frontline experience.
• Ready to lead by example on the floor.
• Strong knowledge of service standards in luxury settings.
• Excellent guest communication and quick decision making.

Responsibilities

• Lead by example in delivering warm, intuitive service to guests.
• Support smooth daily operations and floor readiness during shifts.
• Guide team during service to maintain high standards.
• Ensure service sequence and standards are followed with a relaxed luxury feel.
• Build genuine guest relationships and anticipate needs.
• Maintain product knowledge to confidently explain beverages and dishes.
• Encourage beverages and experiences that enhance guest satisfaction and revenue.
• Prepare for opening/closing, mise-en-place, and overall venue readiness.
• Coordinate with bar, kitchen and FOH for seamless service flow.
• Respond promptly to guest feedback and escalate when needed.
• Maintain cleanliness, hygiene and health & safety standards.

Skills

Leadership potential

Guest-focused

Operational confidence

Communication

Problem solving

Education

Hospitality qualification

Job description

Rose Bar DELANO Dubai is seeking a Junior Supervisor to support day‑to‑day operations and lead by example on the floor, delivering a refined yet relaxed guest experience that reflects DELANO’s lifestyle luxury standards.

You will supervise service flow, guide the team, and ensure brand standards are consistently delivered while maintaining a highly collaborative environment across bar, kitchen and FOH.