Luggage Operations & Guest Experience Coordinator

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

Atlantis, The Royal in Dubai is seeking a Luggage Coordinator for Front Services to manage guest luggage and optimize delivery efficiency while ensuring a five-star guest experience. You will coordinate task distribution to Bellmen and report daily operations to the Front Services team, maintaining a high level of professionalism.

The role emphasizes excellent communication, organization, and attentive service in a guest-facing environment, with opportunities to contribute to flawless guest

Qualifications

• Must be computer literate with strong organization and planning skills.
• Excellent verbal and written communication and high attention to detail.
• Ability to read social situations and deliver a first-class experience.

Responsibilities

• Handle guest luggage and assign tasks to Bellmen.
• Optimize delivery and dispatch times for efficiency.
• Record, evaluate and report daily operational details to Front Services leadership.
• Ensure fair distribution of tasks to Bellmen while delivering five-star service.
• Represent Atlantis Dubai professionally at all times.

Skills

Computer literacy

Organization skills

Communication skills

Attention to detail

Job description

Atlantis, The Royal in Dubai is seeking a Luggage Coordinator for Front Services to manage guest luggage and optimize delivery efficiency while ensuring a five-star guest experience. You will coordinate task distribution to Bellmen and report daily operations to the Front Services team, maintaining a high level of professionalism.

The role emphasizes excellent communication, organization, and attentive service in a guest-facing environment, with opportunities to contribute to flawless guest