Loyalty Platform Lead, Driving Enterprise-Scale Growth

Client of YALLO Retail; Dubai; On-site; AED 200,000 - 320,000; Full time

Job summary

Client of YALLO Retail is seeking an experienced Loyalty Product Owner to take ownership of an established loyalty platform and drive it from initial launch to a fully mature enterprise-grade solution. This is a hands-on role for someone who has genuinely run loyalty programmes end-to-end, not just managed a backlog for one.

This role requires end-to-end loyalty programme expertise, including member journeys, rewards logic, and governance across digital, app, ecommerce, and in-store touchpoints.

Qualifications

• Deep hands-on loyalty programme experience including points, tiers, rewards and offers.
• Experience delivering enterprise loyalty platforms and integrations.
• Strong ability to translate business requirements into clear user stories and acceptance criteria.

Responsibilities

• Own the product backlog roadmap and prioritisation of features, enhancements and fixes.
• Review the current platform to identify gaps and define the path from launch to maturity.
• Translate business requirements into deliverable user stories with Loyalty Ops, Tech, Data and vendor teams.
• Act as the primary product decision-maker for loyalty features balancing business priorities and technical feasibility.
• Ensure loyalty rules, member journeys and reward logic are correctly specified, tested and delivered.

Skills

Loyalty programmes

Member journeys

Backlog ownership

Stakeholder management

User stories translation

Job description

Client of YALLO Retail is seeking an experienced Loyalty Product Owner to take ownership of an established loyalty platform and drive it from initial launch to a fully mature enterprise-grade solution. This is a hands-on role for someone who has genuinely run loyalty programmes end-to-end, not just managed a backlog for one.

This role requires end-to-end loyalty programme expertise, including member journeys, rewards logic, and governance across digital, app, ecommerce, and in-store touchpoints.