Loyalty Campaigns Ops Specialist — Remote

Chalhoub Group; Dubai; Hybrid; AED 180,000 - 300,000; Full time

Benefits offered by this job

Health care

Education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group seeks a Loyalty Campaigns Operations professional to ensure reliable day-to-day delivery of loyalty programs across campaigns, member operations, brands, partners and customer care channels. You will ensure accurate platform execution and timely issue resolution.

You will configure campaigns, test end-to-end mechanics, monitor transactions, and support onboarding of sponsors and partners, while maintaining data integrity and operational controls.

Qualifications

• 3-4 years of experience in loyalty, CRM, campaign operations, customer operations, retail operations or a similar environment.
• Exposure to loyalty/CRM platforms, ticketing tools and UAT is preferred.
• Strong working knowledge of Microsoft Excel is required.

Responsibilities

• Campaign setup and delivery: configure campaigns in the LMS with approved briefs.
• End-to-end campaign testing: check eligibility, earn logic, rewards, dates and journeys.
• Coordinate builds with vendors/platform partners by translating requirements into configuration.
• Monitor live campaigns and loyalty transactions; flag discrepancies for investigation.
• Provide operational support and resolve escalated member cases with care teams and vendors.
• Identify recurring issues and log root causes; suggest process or system improvements.
• Support UAT and end-to-end validation for new features and integrations.
• Onboard sponsors and earn/redemption partners; validate configurations before activation.
• Verify activations/deactivations and maintain activation records across markets.
• Maintain reporting trackers and provide routine commentary on trends and issues.

Skills

Loyalty

CRM platforms

Campaign operations

Customer care

Retail operations

Excel

Tools

Excel

Job description

Chalhoub Group seeks a Loyalty Campaigns Operations professional to ensure reliable day-to-day delivery of loyalty programs across campaigns, member operations, brands, partners and customer care channels. You will ensure accurate platform execution and timely issue resolution.

You will configure campaigns, test end-to-end mechanics, monitor transactions, and support onboarding of sponsors and partners, while maintaining data integrity and operational controls.